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Website feedback survey for torontohydro.com redesign

Toronto Hydro logo

Please answer a short 5-7 minute survey about your visit to torontohydro.com today. Your feedback will help us improve our website to better meet your needs.

[*] mandatory question

1. I'm visiting the website today as a *This question is required.
2. What was the main reason for your visit to torontohydro.com today? *This question is required.
What were you specifically looking to do within billing and payment? *This question is required.
What were you specifically looking to do within outage information? *This question is required.
What were you specifically looking to do within move request (start, stop or transfer a service)? *This question is required.
What were you specifically looking to do within My TorontoHydro? *This question is required.
3. Were you able to accomplish what you wanted to do? *This question is required.
Were you able to accomplish what you wanted to do? *This question is required.
4. How easy was it to find what you were looking for? *This question is required.
Very difficult - 1234Very easy - 5
5. Overall, did it take you more or less time than expected to find what you were looking for? *This question is required.
6. How much do you agree with the following statements? *This question is required.
Space Cell Strongly disagree
1
234Strongly agree
5
The information on this website is useful
Overall, the look and feel of this website is visually appealing
I’m likely to return to this website in the future
I enjoy using this website
I trust the information on this website
This website is clear and simple
This website is easy to use
The content on this website is up to date
It’s easy to navigate through this website
The pages I’m trying to access load quickly
I’m able to find what I need quickly
I’m able to get what I need from this website
7. Overall, how satisfied are you with your experience on torontohydro.com? *This question is required.
Very dissatisfied - 1234Very satisfied - 5
8. What could we do to improve your experience on torontohydro.com?
9. How often do you visit torontohydro.com? *This question is required.
10. How would you prefer to access torontohydro.com? *This question is required.
The following questions will only be used to help better understand your needs. All answers will be kept strictly confidential. Please see our privacy policy (opens in a new window) for more information.
11. What is your age? *This question is required.
12. What is the highest level of education that you’ve completed? *This question is required.
13. What is your primary language? *This question is required.