A+ Practice Quiz: 220-1002 Quiz 11

1. Device manufacturers are constantly finding bugs, vulnerabilities, or better ways for their devices to communicate with the operating system. Because of this, which of the following BEST describes what you should do before you install a new device?

• Obtain the latest driver from the manufacturer's website before you install the device.
• Let the installation program find the latest driver and download it during installation.
• Obtain the latest driver from the manufacturer's website as soon as possible after you install the device.
• Use the driver included on the installation disc from the manufacturer.

2. You have just installed a new device in your Windows system. After installation, you can't use the device. You check Device Manager and find an icon for the device with a yellow exclamation mark over it. What should you do?

• Reinstall the device.
• Download the latest driver from the manufacturer's website.
• Enable the device.
• Run the Add Legacy Hardware wizard and manually configure the device.
• Replace the device.

3. Which utility allows you to choose Selective Startup in Windows?

• Msinfo32
• Msconfig (System Configuration)
• Event Viewer
• Regedit
• Performance Monitor

4. You are one of the IT administrators for your company. Your coworker, Rachel, says that when she boots her computer, it displays a message saying that one of her programs had an error while loading and is not working.

To fix this issue, you would like to see if Windows can provide a log file that may give you a hint about what is failing at boot time. Which of the following Microsoft tools/consoles would MOST likely give you the ability to create such a log file?

• msconfig
• Task Manager
• System Information
• Device Manager

5. You want a security solution that protects the entire hard drive, preventing access even when it is moved to another system. Which of the following is the BEST method for achieving your goals?

• VPN
• EFS
• IPsec
• BitLocker

6. Your organization employs a group of traveling salespeople who need to access the corporate home network through the internet while they are on the road. You want to funnel remote access to the internal network through a single server.

Which of the following solutions would be BEST to implement?

• VPN concentrator
• Site-to-site VPN
• Host-to-host VPN
• DMZ

7. A technician is installing a SOHO router at an after-school community center. The customer would like to keep children from accessing inappropriate while browsing the web.

Which of the following actions would help accomplish this goal?

• Disable DHCP
• Enable content filtering
• Update firmware
• Disable SSID broadcast

8. A technician receives notification from a SOHO router manufacturer of a specific vulnerability that allows attackers to exploit SNMP traps to take over the router. The technician verifies the settings outlined in the notification.

Which of the following actions should the technician take NEXT?

• Enable content filtering
• Check for and apply firmware updates
• Enable MAC filtering
• Disable DHCP

9. As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions. Which of the following is the BEST way to address the situation?

• Ask the customer, "What did you do to it?"
• Tactfully explain the problem without accusing or judging the customer.
• Fix the problem without saying anything, realizing that you'll probably be back to fix the same problem again.
• Explain the problem with abbreviations for well-known components to convey information quickly.

10. You are an IT technician for your company. A coworker calls your department and asks for help fixing his malfunctioning internal Blu-ray drive, which he installed himself. When you arrive, you unplug and then open the employee's computer.

As you begin to examine his computer, the employee begins to describe the steps he has taken to install and troubleshoot the issue on his own. You examine all of the connectors and discover that the employee forgot to connect the Blu-ray drive's power cable. Your initial thought is, "How stupid can this guy be?" but you restrain from making any comments.

At that moment, another coworker calls your cell phone. The ringing of the phone distracts your thoughts, and while the owner of the computer is still explaining the troubleshooting steps already completed, you quickly connect the power to the device and close the computer. A quick test determines that the device is now working.

Which of the following professionalism principles are you, the technician, failing to follow? (CHOOSE TWO)

• Avoiding being judgmental
• Actively listening
• Talking to coworkers while interacting with customers
• Argue with customers and/or be defensive