A+ Practice Quiz: 220-1002 Quiz 14

1. You are preparing to install 64-bit Windows 10 on a computer that is currently running a 64-bit version of Windows 7. You perform a hardware inventory on the computer and note the following:
 

• Processor = 2.0 GHz
• Free hard drive space = 200 GB
• RAM = 1 GB
• DVD drive = 18x
• 100 Mbps NIC

You need to prepare this computer to ensure that it meets the minimum hardware requirements of Windows 10. What should you do?

• Add another hard drive with a minimum of 500 GB of free space.
• Upgrade to a Blu-ray optical drive.
• Upgrade to a 2.5 GHz or faster processor.
• Upgrade to at least 2 GB of RAM.

2. You're about to begin an upgrade of a Windows 7 workstation to Windows 10. What should you do before beginning? (Choose TWO)

• Remove all peripherals and expansion boards prior to running the upgrade.
• Verify that the computer meets the minimum requirements.
• Create a system backup of the hard drive prior to running the upgrade.
• Install all the applications that will be used on the new system prior to running the upgrade.
• Repartition and reformat the hard drive.

3. You want to upgrade your Windows 7 Professional computer to Windows 10 Professional. You begin by checking the hardware and discover it has 1 GB of RAM, a 2.0 GHz dual-core processor, a 128 GB solid state drive, and a video adapter with 128 MB RAM and DirectX 9 support.

You want to install the 64-bit version of Windows 10. What should you do?

• Upgrade the video adapter.
• Upgrade to a processor with at least four cores.
• Upgrade to a faster processor.
• Add more memory.
• Install a larger solid state drive or hard drive.

4. While on a business trip, an employee accesses the company's internal network and transfer files using an encrypted connection. Which of the following digital security methods is being used?

• VPN
• Firewall
• Access control list
• DLP

5. You want to use a protocol that can encapsulate other LAN protocols and carry the data securely over an IP network. Which of the following protocols is suitable for this task?

• NetBEUI
• PPP
• PPTP
• SLIP

6. Which of the following protocols can your portable computer use to connect to your company's network via a virtual tunnel through the internet? (Choose TWO)

• PPPoE
• Remote Desktop Protocol (RDP)
• VNC
• PPTP
• L2TP

7. Which of the following paper types should not be used in inkjet printers?

• Multi-purpose paper
• Paper that is not specifically marked "For inkjet printers"
• Any colored paper
• Very glossy paper

8. When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Choose TWO)

• Secondary corona wire
• Fluorescent lamp
• Primary corona wire
• Rubber scraper
• Transfer roller

9. While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID, and you see that the call is related to parts you ordered for another customer.

Which of the following is the MOST professional way to handle the situation?

• Ignore the phone and let it continue ringing until the caller reaches your voicemail.
• Answer the phone and say, "I'm busy right now. I'll call you right back."
• Immediately answer the phone and try to finish the call as fast as you can.
• Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone.

10. You are the PC technician for a company. An employee has gone to a meeting while you fix the computer in her office. She accidentally left a report open next to her computer. It states that a friend of yours in accounting will be submitted for review if their poor work performance continues.

Which of the following is the BEST action to take?

• Ignore the paper and tell no one of its contents.
• Tell your fellow PC technicians about what you saw and let them decide what to do with the information.
• Tell your friend about the report you saw and whose desk it was on.
• Give your friend a heads up about what you found, but don't tell them how you got the information.