BenchmarKING - Metrics rule!

How does your call center compare with others? That insight alone can help you make precise performance improvements and uncover operational savings. Our free interactive KPI benchmarking tool can help you get those insights. It compares KPI metrics to the best performers across multiple industries.

Take a few minutes to try it today and see how you compare.

Industry Sector *This question is required.

Select the Industry that best matches your contact center.

Your business strategy helps to indicate which metrics are key to your success.

If you are a low-cost provider, your success will be served by focusing on efficiency, or money-linked metrics, like calls per agent per hour.
If you are a high-end provider, your success will be served by focusing on quality metrics like speed of answer and low abandon rates.
“Value providers” look to provide an optimal balance of the two types of metrics.

Or, if you prefer, you can ask to see all of the metrics included in this KPI benchmarking tool, or else selected metrics picked by you.
If your industry sector (above) has an asterisk, you are encouraged to choose the “I want to see all” option on the list below. *This question is required.

Annual Agent-Handled Call Volume *This question is required. This question requires a valid number format.

Calls per year

Number of Agents *This question is required. This question requires a valid number format.

Full Time Equivalents

Average Hourly Agent Wage Rate *This question is required. This question requires a valid number format.

$ USD

BenchmarKING - Metrics rule!

Contact Center Information – Client Information Page