Reports to: Director of Information Systems
Location: 69 W. Washington
Classification: Grade 18/Full-time/Non-Union
Division: MIS Department
Primary Function: End-user desktop support including OS and application troubleshooting, basic network analysis, web-based application troubleshooting, and problem resolution, security best practices, and service ticket management. Executing basic security practices including malware identification and infection resolution. Implementation and support of various MIS-directed projects. Equipment location movement.
Duties and Responsibilities:
- Work with MIS team to support ongoing daily office operations
- Work with Desktop Engineering team to coordinate service delivery
- Troubleshoot and solve individual and wide-spread desktop operational issues
- Support non-computer equipment including scanners, printers, and disk publication systems
- Maintain general industry awareness of operating systems, common applications, and current threats
- Recommend platform solutions including hardware/software upgrades and replacements to senior MIS staff
- Work with MIS team to develop and deliver effective documentation regarding all implemented solutions
- Travel to the State’s Attorney’s offices various work sites when necessary
- Participate in the execution of complex project implementation plans
- Oversee the integration of all new database solutions
- Perform other duties as assigned
Interaction:
- Interacts with Director and Deputy Director of MIS on a daily basis
- Interacts with MIS Team on a daily basis
- Interacts with State’s Attorney’s Office employees on a daily basis
- Interacts with external agencies on a daily basis
- Regular access to confidential information
Qualifications: The candidate must have excellent verbal and written communication skills, along with having the ability to multi-task and work in a complex and highly-regulated environment. A minimum of 3years’ experience in desktop and user support in Microsoft OS and application environments preferred. Must be highly motivated and self-directed with excellent problem solving skills.
EEO Message:
The Cook County State’s Attorney’s Office is an equal opportunity employer. It is the policy of The Cook County State’s Attorney’s Office that applicants for employment are recruited, selected, and hired based on individual merit and ability, concerning the position to be filled and potential for promotions or transfers which may be expected to develop. Applicants are recruited, selected, and hired without discrimination because of race, color, creed, religion, ancestry, national origin, age, sex (including gender identity, sexual orientation, and pregnancy), genetic information, citizenship, military service, marital status, parental status, and disability. Furthermore, personnel procedures and practices with regard to training, transfer, compensation, demotion, layoff or termination are to be administered with due regard to job performance, experience, and qualification, but without discrimination because of race, color, religion, sex, national origin, disability, sexual orientation, pregnancy, marital or veteran/military status.