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Customer Satisfaction Survey Questions
Please take a moment to answer the following questions regarding the service you received at Brother. Your input is very important to us as it helps to provide better service to you. We thank you for taking the time to respond to this survey. Any information you have provided to us will be used only to improve our service and serve you better. 
On a 0 to 10 scale, with10 being extremely likely, how likely is it that you would recommend Brother to a friend or colleague (Please rate) *This question is required.
 012345678910 
Least LikelyExtremely Likely
Please select the product that you are currently using *This question is required.
Please fill up the following information: *This question is required.
Please select the option the best describes the purpose of your call. *This question is required.
Please select the option the best describes the purpose of your inquiry or problem *This question is required.
Please select the option the best describes the the problem you experienced *This question is required.
How satisfied were you with the following, when you experience our service? *This question is required.
Space Cell Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
The promptness of answering the phone
The completeness of resolving your inquiry with first call
The manner/politeness of the representative
The helpfulness / professionalism of the representative
The technical ability of the representative
Overall satisfaction with call support
Overall satisfaction of Brother products
How satisfied were you with the following, when you experience our service? *This question is required.
Space Cell Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
The promptness of answering to your E-mail
The completeness of resolving your inquiry or problem
Overall satisfaction with E-mail support
Overall satisfaction of Brother products
How satisfied were you with the following, when you experience our service? *This question is required.
Space Cell Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
The time it took for repair
The completeness of resolving your problem
The information provided in the repair report
Overall satisfaction with repair support
Overall satisfaction with Brother products
How satisfied were you with the following, when you experience our service? *This question is required.
Space Cell Very DissatisfiedDissatisfiedSatisfiedVery Satisfied
The time it took for the engineer to visit you
The completeness of resolving your problem
The manner/politeness of the engineer
The technical ability of the engineer
Overall satisfaction with repair support
Overall satisfaction with Brother products