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SSI 2019 Installation Business Report

1. Which ONE of the following categories BEST describes your company’s primary business? *This question is required.
3. Which region(s) does your company operate in? (Check all that apply)
4. How many branch offices does your company have?
5. What was your company's total gross SALES REVENUE in 2018, and what do you estimate it will be for
2019?
Space Cell 20182019
Less than $100,000
$100,000 - $499,999
$500,000 - $999,999
$1,000,000 - $4,999,999
$5,000,000 - $9,999,999
$10M - $49,999,999
$50M - $99,999,999
$100 million or more
6. What percentage growth do you project for your sales revenue in 2020?
7. Currently, how many full-time/part-time employees work for your company?
Space Cell Full-TimePart-Time
Employees
8. How many installations does your company average per MONTH for each customer type?
Space Cell ResidentialCommercial & RetailLarge Industrial
Installation Projects
9. What percentage of your business sales revenue is derived from the following types of installations?
(Enter numbers only. Total must add up to 100%.)
Total Customers (fill in)
11. Please rate each of the following security industry issues, regarding how concerned you are about each
one, and its effect on your business.
Space Cell Very ConcernedModerately ConcernedSomewhat ConcernedSlightly ConcernedNot at all Concerned
Technician shortage
Direct competition from manufacturers
Verified/No police response
Association representation
Competition from other security companies
Competition from telephone, cable and satellite TV providers
Competition from electricians
Competition from sound/video contractors
Competition from network/IT companies
Competition from DIY market
Economic conditions
General operating/business costs
Government regulation
Lack of training
Acceptance of new technology
Manufacturer consolidation
12. Does your company sell/install access control systems?
13. What percentage of your company's access control sales revenue is accounted for by each of the
following markets?
Access Control Gross Profit Percentage
15. How many access control systems does your company install in an average MONTH?
Price Per Access Door
Percentage
19. What percentage of your access control systems are networked vs. standalone? (Enter numbers only. Total must add up to 100.)
20. What percentage of your access control projects are new installations vs. upgrades of existing systems
(whether yours or from another provider)?
21. What percentage of your access control installations include ...... ?
Space Cell None1-9%10-19%20-29%30-39%40-49%50-59%60-69%70-99%100%
Biometrics
Outdoor applications
Keyless entry
Smart locks
Wireless locks
Card management service agreement
22. Does your company offer hosted/managed access control services?
23. Does your company sell/install intrusion alarm systems?
24. What percentage of your company's intrusion detection sales revenue is accounted for by each of the
following markets?
Intrusion Alarm Gross Profit Percentage
Residential price
Commercial price
28. How many intrusion alarm systems does your company install in an average MONTH?
Space Cell ResidentialCommercial
Intrusion alarm systems
29. What percentage of your RESIDENTIAL intrusion projects are new installations vs. upgrades of existing
systems (whether yours or from another provider)?
30. What percentage of your COMMERCIAL intrusion projects are new installations vs. upgrades of existing
systems (whether yours or from another provider)?
31. Concerning central station alarm monitoring, which of these statements applies to your company? (Choose ONE)
Intrusion accounts
33. On average, how much do you charge consumers for RESIDENTIAL monthly monitoring (alarm plus all other services)?
34. On average, how much do you charge consumers for COMMERCIAL monthly monitoring (alarm plus all other services)?
35. What percentage of the following primary alarm transmission technologies do you use? (Enter numbers only; total must add up to 100.)
Percentage
Percentage
38. What percentage of the following constitutes your RESIDENTIAL accounts attrition rate? (Enter numbers only;
total must add up to 100. If no residential, do not enter 0. Leave fields blank.)
39. What percentage of the following constitutes your COMMERCIAL accounts attrition rate? (Enter numbers only; total must add up to 100. If no residential, do not enter 0. Leave fields blank.)
40. Rank the following most common causes of your customers' false alarms (1 being most common). Note: for the following table each column is restricted to a single answer across all rows.
1234567
41. What percentage of your customers are currently remotely accessing/using their intrusion alarm systems?
% Purchased
43. Of your intrusion alarm installations, what percentage are hardwired, wireless or a combination of both?
(Enter numbers only; total must add up to 100%)
44. Does your company sell do-it-yourself (DIY) products or systems?
45. Does your company sell video verification products or systems?
46. Does your company sell/install Video Surveillance systems?
47. What percentage of your company's video surveillance sales revenue is accounted for by each of the
following markets?
Video Surveillance Gross Profit Percentage
49. How many video surveillance systems does your company install in an average MONTH?
50. What percentage of your video surveillance projects are new installations vs. upgrades of existing
systems (whether yours or from another provider)?
Residential price
Commercial price
55. What percentage of your residential customers now have surveillance cameras in or around their homes?
56. What percentage of your video surveillance installations include ...... ?
Space Cell None1-9%10-19%20-29%30-39%40-49%50-59%60-69%70-79%80-89%90-99%100%
4K cameras or equipment
Low-light cameras
Thermal cameras
HDcctv / Analog HD cameras or equipment
Wireless cameras or equipment
Video analytics
License plate recognition (LPR)
Onsite NVR
Offsite NVR
Onsite DVR
57. Does your company offer hosted or Cloud-based video or security services?
58. Does your company sell and install video doorbells?
59. Does your company sell/install fire alarm / life-safety systems?
60. What percentage of your company's fire/life-safety sales revenue is accounted for by each of the
following markets?
61. How many standalone fire-only systems does your company install in an average MONTH?
Fire Alarm Gross Profit Percentage
Commercial price
64. For what percentage of your RESIDENTIAL  customers do you provide fire/life-safety systems or services?
65. What percentage of your RESIDENTIAL fire alarm projects are new installations vs. upgrades of existing
systems (whether yours or from another provider)?
66. What percentage of your COMMERCIAL fire alarm projects are new installations vs. upgrades of existing
systems (whether yours or from another provider)?
67. On average, how many of each of the following devices are included in your COMMERCIAL fire/life-safety
installations ...... ?
Space Cell None1-34-67-1011-1516-2021-2526-3031-4041-5051+
Smoke detectors
CO detectors
Other gas detectors
Heat or temperature sensors/detectors
Flood sensors/detectors
Pull stations
Horns/Sirens
Strobes
68. On average, how many of each of the following devices are included in your RESIDENTIAL fire/life-safety
installations ...... ?
Space Cell None12345678910+
Smoke detectors
CO detectors
Other gas detectors
Heat or temperature sensors/detectors
Flood sensors/detectors
Horns/Sirens
Strobes
69. Is your company involved in the sale and/or installation of ......... ?
Space Cell YESNO
Sprinkler systems
Mass notification systems
Gunshot detection systems
Personal Emergency Response Systems (PERS)
THANK YOU for your participation! As sincere thanks, your completed and submitted survey response will
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Your Email
71. If you would like to give additional input, you may submit your contact information below so that one of
our editors may contact you to follow up.