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Floify Customer Support Specialist Online Application

Floify Intro


 

Floify is looking for a Customer Support Specialist to help with the technical success of our customers and to be heavily involved with account on-boarding, training, & technical support.  Must be a friendly, on-the-spot problem solver who can adapt quickly, take initiative, and have the flexible skill set to provide technical customer support by responding to phone calls and emails in a fast-paced dynamic environment.

Responsibilities:

  • Provide technical customer support by using ticketing and phone systems
  • Provide customer training via screen share software
  • Work collaboratively with Sales and Success Teams to ensure seamless on-boarding and new account deployment

Requirements:

  • Frequent In-Office Availability Required
  • 1+ years experience providing exceptional software or technical customer support required
  • Experience with Zendesk or other ticketing system helpful
  • Experience with problem-solving and complex troubleshooting a plus
  • Must have excellent listening, verbal, and written communication skills
  • Must be an exceptional team player

This position will fill the 6:30am-3:00pm or 8:30am-5:00pm schedule, varies by weekly schedule.  


The Floify corporate headquarters is located in Boulder, Colorado.  Full time employment includes:

  • Generous Work-from-Home options
  • Highly Competitive Salaries
  • Top-Tier Health Insurance for you and your family covered at 100%
  • Top-Tier Dental Insurance for you and your family covered at 100%
  • Top-Tier Vision Insurance for you and your family covered at 100%
  • Generous Paid Time Off
  • 6 Paid Major Holidays
  • Ergonomic In-Office Workstations
  • In-Office Catered Lunches - weekly and on special occasions like milestone workiversaries.  
  • Be part of a cheerful, friendly, and fast-paced team
  • Pre-employment Background/Credit Check, & Drug Test will be required

Our hiring process starts with a 13-15 minute survey to help identify the best, brightest, and most motivated talent. Please complete our online job application, which includes an opportunity for you to tell us how awesome you are. You will have a chance to upload your resume at the end of the application.  We appreciate your time and efforts in this process.

To view our other open positions, please visit our jobs page at Floify.com/jobs

Let's get started by clicking the NEXT button below. We're looking forward to learning more about you.