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ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 1

ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 1

1. Which one of the following best describes a service in the ITIL framework?
2. Which one of the following best describes internal staff members of an organization who use IT services on a day-to-day basis?
3. Which one of the following is not a characteristic of a process?
4. Which function of an IT organization includes infrastructure administrators?
5. Which one of the following is not a responsibility of a service owner?
6. What input answers the question “Where are we now?” when performing continuous service improvement?
7. What is the correct order of events in the Deming Cycle for business processes?
8. What status should be assigned to an incident that is being investigated?
9. Which one of the following processes is not part of the Service Design phase?
10. Why is the ITIL framework successful in most organizations where it is used?