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ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 2

ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 2

1. Under the ITIL framework, which one of the following does NOT result in an outcome?
2. Marty leads a group of people who perform the specialized work of his organization. What term best describes this group?
3. When using the RACI framework, what does the A stand for?
4. What are the two components of value creation in the ITIL framework?
5. Greg leads a service providing function within an organization. His team provides services that they market within the business to internal customers, who may choose to use them or not. What type of service provider is Greg?
6. What financial management activity forecasts income and expenses?
7. In which one of the following cases would you NOT create a service design package?
8. Priscilla’s organization is a technology service provider that uses external service providers to help deliver on its commitments to its own customers. What type of agreement typically covers this type of relationship?
9. What is the correct ordering of the elements of the knowledge management model?
10. Frances detects the presence of malicious software on a system in her organization. What type of event has occurred?
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