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City of Orillia: Online Survey

The City of Orillia is looking for you to help shape the City’s priorities and services by providing invaluable input into the strategic plan, core service review and organizational review that is currently underway! The City, along with consultants from MNP LLP, are looking to solicit inputs from residents, local businesses and visitors to gain an understanding of what matters to you and where you want to see the City of Orillia today and into the future.

This initiative involves two key components: 1) the Strategic Plan, which will assist Council with clearly defining its goals and objectives, while providing a clear direction to City staff for the remainder of this term of Council and beyond and 2) the Core Service and Organizational Review, which will assess the City’s current services and service delivery models to evaluate opportunities for streamlining operations and enhancing citizen experiences.

For more information on this project, visit orillia.ca/YourOrillia and be sure to follow the City of Orillia on Facebook and Twitter for updates and further engagement opportunities.

Please include your contact information at the end of the survey if you would like to be included in the draw for a $100 gift certificate to the Orillia Opera House.

As part of development of the strategic vision for the City, six themes were identified as important areas of focus. These are listed in the graphic below: 
 
Are you a resident of Orillia?  *This question is required.
What is your current age? *This question is required.
1. If you had $100 to spend on the six strategic themes, how would you distribute your funds across the themes of the City’s plan identified above? 
  *This question is required.
Hover here for more information

1) Quality of Life: This theme focuses on all-around improved health and wellbeing for Orillia’s citizens through an active lifestyle
2) Sustainable Growth: This theme focuses on better managing the City’s growth in the future (e.g. population, tourism, infrastructure and financial sustainability, etc.)
3) Professional, Progressive City: This theme focuses on running a more efficient and citizen friendly City through technological advances and human capital to better connect citizens and businesses
4) Heritage Core: This theme focuses on promoting a revitalized downtown core that is pedestrian friendly and heritage oriented
5) Vibrant Waterfronts: This theme focuses on promoting access to engaging and exciting year-round waterfronts
6) Healthy Environment: This theme focuses on the City’s commitment to environmental sustainability by excelling on items such as waste management, greenery and water management practices

0 out of 100 Total
2. Please rank the various goals under each theme based on importance (1- Most Important, 5-Least Important).

Note: You cannot select the same ranking for more than one goal (e.g. two goals cannot both be ranked as 4). 

Quality of Life:  *This question is required. Note: for the following table each column is restricted to a single answer across all rows.
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Please rank the various goals under each theme based on importance (1- Most Important, 3-Least Important)

Sustainable Growth  *This question is required. Note: for the following table each column is restricted to a single answer across all rows.
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Please rank the various goals under each theme based on importance (1- Most Important, 4-Least Important)

Professional, Progressive City  *This question is required. Note: for the following table each column is restricted to a single answer across all rows.
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3. Is there an area where the City should spend more or less than it does right now?  

Which area should the City spend MORE on?
  *This question is required.
Hover here for information on the current spending allocation

Orillia’s current budget allocation is as follows:

 

Protection Services like fire, police, ambulance etc.

22%

Recreation and cultural services like parks, recreation programs, libraries, museums, etc.

21%

Environmental Services like garbage collection, providing drinking water, treating wastewater etc.

21%

Transportation Services like maintaining roads, street lighting, winter snowplowing etc.

19%

Planning, Development & General Government Services like building permits, general government functions like finance, information technology and the administration of the City and Council

9%

Other services

8%

Total

100%

 

Which area should the City look to spend LESS on?
  *This question is required.
Hover here for information on the current spending allocation

Orillia’s current budget allocation is as follows:

 

Protection Services like fire, police, ambulance etc.

22%

Recreation and cultural services like parks, recreation programs, libraries, museums, etc.

21%

Environmental Services like garbage collection, providing drinking water, treating wastewater etc.

21%

Transportation Services like maintaining roads, street lighting, winter snowplowing etc.

19%

Planning, Development & General Government Services like building permits, general government functions like finance, information technology and the administration of the City and Council

9%

Other services

8%

Total

100%

 

4. What proportion of costs do you believe user fees should cover for services like hockey rinks, recreation programs, transit or other municipal services? *This question is required.
Hover here for more detailed information regarding user fees

Setting user fees is always a challenge for municipalities to ensure the balancing of community benefits with recovering costs from the users of the services. Collecting fees for the use of facilities such as hockey rinks, buses and facilities for example, assists in offsetting property taxes for the provision of the services. An example of the challenge of user fees in Orillia is transit. In 2015, Orillia’s fare revenue covered approximately 50% of the operating costs for the service. In the last 3 years, costs have increased by 48% but revenues have only seen an 11.5% increase, creating a decrease in the amount that user fees cover operating costs

5. Do you believe that every citizen should be treated the same when it comes to fees or do you believe there should differential pricing based on ability to pay?  For example, should the City of Orillia provide discounted prices to those in the Community that are economically disadvantaged? Examples of differential pricing could include fees for transit or recreation programs in the City.
  *This question is required.
6. In order to maintain key infrastructure, municipalities are having to increase their spending on maintenance or on rebuilding their facilities and infrastructure. This has resulted in the municipalities implementing significant tax increases to offset the problem. 

How would you like to see the City of Orillia tackle this problem? *This question is required.
7. If Orillia were to undertake partnerships with other levels of government or private corporations to provide services in an Alternative Service Delivery Model, how would you rank the following factors that Orillia should consider in those scenarios: 

(1- Most Important, 3- Least Important) *This question is required.
Hover here for more detailed information regarding Alternative Service Delivery

Orillia has been providing services in partnerships with other levels of government (for example Ambulance Service is provided by the County, Police Services are provided by the Province). As cost pressures increase to deliver services some governments and municipalities have developed partnerships with the private sector to deliver services such as water and wastewater and road maintenance services as examples.

These partnerships have been created to assist municipalities in several ways including:
(i) providing the required investments to expand or replace critical infrastructure,
(ii) provide expertise and innovation in operations
(iii) to reduce the risk of unanticipated costs to the taxpayer for the service.

Note: for the following table each column is restricted to a single answer across all rows.
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Name and Email:
Space Cell To be entered in the draw to win a $100 Orillia Opera House gift certificate, please provide your contact information below:
Name:
Email: