Sofa (2018-19) Warranty Form

Sofa Warranty Form

Please note: This form is for Koala Sofa customers who purchased their sofa before December 10, 2019.
If you purchased your sofa on or after December 10, 2019, please use the form linked here

Sorry to hear you're having a problem with your sofa. Can you please fill out a few details and we'll sort it out for you ASAP.

Please refer to our full warranty policy if you need any guidance.
https://assets.koala.com/img/emails/Koala_Warranty/5YearLimitedSofaWarranty.pdf

1. Full name *This question is required.

2. Order Number *This question is required. (You can find this on your order confirmation email. Your order number will be between 6 & 8 characters and start with the number 3.) This question requires a valid number format.

3. Which sofa model are you having a problem with? *This question is required. Please select one of the following images.

3 Seater - Storm Grey

3 Seater - Midnight Blue

2 Seater -Storm Grey

2 Seater - Midnight Blue

Ottoman - Storm Grey

Ottoman - Midnight Blue