Thank you for visiting xFile, powered by Journey Advisors & CPAs, PLLC (hereinafter referred to as "xFile" or "we"). We are committed to keeping your tax information private and recognize the importance customers place on the privacy and confidentiality of their information. While new technologies allow us to more efficiently serve our clients, we are committed to maintaining the rigorous privacy standards that are synonymous with our established and trusted name.
xFile is respectful of data privacy and adopts best practice in compliance with applicable privacy law and regulations in the United States of America.
We provide our Privacy Policy (hereinafter "Policy") to explain our online information practices and the choices you can make about the way your information is collected and used.
xFile adheres to applicable law to ensure the security and confidentiality of personal information you share with us.
Covered Web Sites
This Policy is applicable to this survey, including all areas where personal and financial information is gathered and income tax data is input, printed, and/or transmitted. It does not apply to any other online services, or to any other web sites published and/or maintained by xFile.
This Privacy Policy covers all the online information practices of Journey Advisors & CPAs, PLLC. Other sites maintained by xFile or Journey Advisors & CPAs, PLLC may operate under their own Privacy and security policies. Third party web sites operate under their own Privacy and security policies.
Spam Policy
By providing us with your email address, you agree to allow us to send e-mails as it relates to your specific tax situation, and various emails throughout the year about tax and financial subjects that could affect your situation directly.
We at xFile respect the privacy of your email inbox. We don't like spam and we don't want you to get email from xFile or Journey Advisors & CPAs, PLLC that you have not anticipated. If you wish to stop receiving email from us, just contact us directly and we will stop emailing you about anything that’s not directly related to the services being provided. It's that simple.
There's no need to mark the unwanted email as spam, set up a blacklist, or inform your internet service provider. The fastest and easiest way to stop unwanted emails is to contact us directly. You can also simply click "Unsubscribe" on the emails themselves.
Please contact us if you have any questions regarding our spam policy, or about any email you received from us.
Internal Controls
When collecting, storing, and retrieving your personal data, extensive internal controls are maintained throughout the process to ensure security and confidentiality.
Our Internet-based systems are protected behind firewalls, and all mission critical servers are deployed in a cluster environment to provide an even greater level of security and protection against system failure. All data is maintained and backed-up on a regular schedule to provide adequate redundancy and ensure that the integrity of information is never jeopardized.
Our employees are subject to strict guidelines regarding confidentiality, and internal access to customer data is restricted to highly trained personnel on an "as-needed" basis.
Transmitting Information
When transmitting information between you and our server, as well as when communicating with the Internal Revenue Service (IRS) for electronic filing, data security is handled through a protocol called Secure Sockets Layer (SSL). SSL is an established and mature Internet security standard with two dominant features: data encryption and web server authentication.
Data Encryption
Data encryption is the process of transforming legible information into a complex arrangement of illegible information. SSL uses a private/public key combination to encrypt data when it is sent and to decrypt data when it is received. SSL encrypts data using a mathematical formula, also referred to as a “key.”
Encryption strength is measured by the length of the key used to encrypt the data; the longer the key, the more effective the encryption. Using the SSL protocol, data transmission between you and our web server is performed at a standard level of encryption strength.
Web Server Authentication
An SSL certificate is issued to ensure authentic and accurate identification of a secured web server. This translates into a digital ID, an electronic fingerprint, which is included in the key used to encrypt the data. Only our web server, in this case, is able to decrypt the data that you transmit because it is the intended (and digitally certified) secured web server for the applicable data transmission.
Visiting our website from outside the United States
If you are located outside the United States (US) and are visiting xFile outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. We take steps to ensure that your privacy is protected. By accessing and using our services, you agree and understand that your information may be transferred and processed by xFile and other third parties with whom we share it as described in this Policy.
The Information We Collect
This Policy applies to all information collected or submitted on our web site. If a credit card is used to pay for the Service, in addition to required personal information necessary to prepare a complete tax return, we collect the following credit card and personal information:
- Cardholder's Name
- Credit Card Type
- Credit Card Number
- Expiration Date
- Daytime Phone Number
- E-mail Address
The credit card information is used to process your transaction, and is used consistent with the Payment Card Industry Data Security Standard (PCI DSS).
The Way We Use Information
In the normal course of business, and subject to the limitations explained below, your tax return information is used solely for the purpose of allowing you to complete and file your tax return. The tax return information that we collect is not generally shared with federal, state, or other taxing authorities without your consent. The foregoing notwithstanding, if you choose to electronically file your return, we will transmit your tax return to the appropriate federal and state taxing authorities. The IRS requires us to provide the Internet Protocol (IP) address of the computer from which the return originated, as well as the e-mail address of the person who electronically filed the return. This information is sent to the IRS at the time you choose to submit your return to the IRS for electronic filing.
In order to electronically file your return, we must share your submitted tax information with the appropriate tax authorities in order to complete your request.
Credit card information provided to xFile is handled consistent with the Payment Card Industry Data Security Standard (PCI DSS).
Consent to Use InformationBy using this web site, you consent to the terms of this Policy.
Should the Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.
Your use of this service means that you consent to our limited access and review of your tax return information necessary to provide you with the Basic Service described above.
In addition, we may provide you with promotional messages. You will have the option to opt-out of receiving such promotional messages. Declining to receive e-mail promotional messages will not affect our ability to deliver our Basic Service to you.
Third Party Services
For the purpose of providing you with additional information or services, our web site also provides links or references to our other web sites or to third party web sites of online information providers, advertisers, and other business partners. When offering partner services, the partner who will be receiving your information will be clearly identified.
We are not responsible for information gathered by third party web sites. You should review any third party sites' privacy policies for details regarding information they gather. Any time you are preparing to navigate to a site that is not covered by this Policy, we will indicate at the bottom of the page that you are leaving our site.
Transition of Ownership
Were xFile to engage in a business transition, such as a merger, acquisition, or sale, your personally identifiable information may be among the assets transferred. Users will be notified of any ownership transition via prominent notice on the Site at least thirty (30) days before any such change in ownership or control of your personal information is undertaken.
Disclosure by Legal Mandate
xFile reserves the right to disclose your personally identifiable information as required by law and when we believe such disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served through our web site.
Privacy Policy Changes
xFile will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on the web site.