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ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 8

ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 8

1. In what service portfolio management activity does the organization allocate financial and human resources to a service?
2. During Service Design, organizations design each of the following services, EXCEPT for which one?
3. The availability of a service is calculated as a function of which two of the following?
4. What phase of the ITIL lifecycle leverages the Service Desk function most directly?
5. Critical Success Factors and Key Performance Indicators are examples of what type of metric?
6. What term in ITIL is used to describe the actions that help an organization achieve its objectives?
7. Trevor is responsible for managing the email communications service used by his organization. What type of service is email in most organizations?
8. Janet is working to implement a new ITIL process and encounters a manager who wants to be kept apprised of the processes but does not want to be involved in decision-making.

What letter should Janet assign to this person on the RACI matrix?
9. Fred is a member of a team of database administrators within an organization’s IT team. What type of stakeholder is Fred’s team in the ITIL process?
10. Which one of the following frameworks offers guidance on project management that is complementary to ITIL?
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