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Piedmont Safety and Staffing Survey

Thank you for participating in this short CWA survey. Your responses will remain anonymous. With your help, together we can improve safety and working conditions for airport agents. The important information you provide will help document health and safety problems at Piedmont stations and be used to support our fight for health & safety, our advocacy in Congress, and more effective health and safety committees.

If you want to get involved in your union’s efforts to improve working conditions, please provide your name and contact information at the end of the survey. If you choose to provide your contact info, we will not share your responses publicly or with the company.

2. Other *This question is required.

2. Are you full-time or part-time? *This question is required.

3. How long have you worked in your current position? *This question is required.

4. How serious a problem do you think safety is for agents at your station? *This question is required.

5. What do you think are the most urgent health and safety hazards for your work group or area of the airport? *This question is required.

6. Which of the following items are of greatest concern for your work group or area of the airport? Select all that apply. *This question is required.

7. Are you aware of the process to report unsafe working conditions at your station? *This question is required.

8. Have you ever been afraid to report your safety concerns to management for fear of retaliation? *This question is required.

9. Have you reported any safety concerns to management within the last six months? *This question is required.

10. If you have reported safety hazards to management, did you find management responsive to your concern? *This question is required.

10. Is there a Health and Safety Committee at your station that has representatives from management and workers? *This question is required.

11. If yes, do you think the Health and Safety Committee is effective in addressing safety issues *This question is required.

11. How often do you feel that you are rushed to do your job? *This question is required.

12. What do you see as the biggest causes of these time pressures? Rank each item, with 1 being the most serious and 5 being least serious. *This question is required.

Space Cell	1	2	3	4	5
Understaffing	Understaffing: 1	Understaffing: 2	Understaffing: 3	Understaffing: 4	Understaffing: 5
Irregular Operations (IROPs or OSO)	Irregular Operations (IROPs or OSO): 1	Irregular Operations (IROPs or OSO): 2	Irregular Operations (IROPs or OSO): 3	Irregular Operations (IROPs or OSO): 4	Irregular Operations (IROPs or OSO): 5
Flight Schedules	Flight Schedules: 1	Flight Schedules: 2	Flight Schedules: 3	Flight Schedules: 4	Flight Schedules: 5
Unrealistic procedures	Unrealistic procedures: 1	Unrealistic procedures: 2	Unrealistic procedures: 3	Unrealistic procedures: 4	Unrealistic procedures: 5
Lack of training	Lack of training: 1	Lack of training: 2	Lack of training: 3	Lack of training: 4	Lack of training: 5
Other (Please describe below)	Other (Please describe below): 1	Other (Please describe below): 2	Other (Please describe below): 3	Other (Please describe below): 4	Other (Please describe below): 5

13. Other time pressure causes

14. Do you feel that there is a threat of discipline if you do not meet your time deadlines? *This question is required.

15. Do you experience understaffing in your job? *This question is required.

16. How serious an issue is understaffing for Piedmont agents in your work group/area at your station? *This question is required.

17. How does understaffing impact your work? Select all that apply. *This question is required.

I often feel rushed to do my job
I often skip important safety and security steps to avoid taking delays
I often miss rest breaks
Team members cannot be properly trained as a result of understaffing
I am often involuntarily called to work overtime
I often skip using protective wear as part of my job
Understaffing increases the amount of verbal and physical assaults from passengers
I have performed multiple duties outside of my responsibility as a result of understaffing
Other

18. Do you work above the wing, below the wing, or both? *This question is required.

19. What are your top health safety concerns as an above-the wing agent? Select all that apply. *This question is required.

Missed break periods
Long periods of standing
Jet bridge problems
Gaps in security at the gate (leaving secure areas unattended)
Pressure to skip key boarding procedures (use of carry-on bag sizer, etc.)
Agents working without SIDA or AOA badges
Other Please enter an 'other' value for this selection.

19. What are the biggest causes of these health and safety concerns? Select all that apply. *This question is required.

Understaffing
Irregular Operations (IROPs or OSO)
Unrealistic turn procedures
Lack of training
Other Please enter an 'other' value for this selection.

19. Have you experienced or witnessed “passenger rage” incidents in the past six months? *This question is required.

Note: Passenger rage is a serious concern facing agents. Passenger rage can include passenger verbal abuse (e.g. yelling, cursing, or threatening), physical threats (e.g. blocking an agent, getting in an agent’s face, making a threatening gesture), or physical assault (e.g. throwing something at an agent, spitting, pushing, punching, grabbing, use of a weapon).

19. If you answered “yes” to any of the questions above, did you feel management or the union health and safety committee responded appropriately? *This question is required.

19. If you were the victim of, or witnessed, a passenger rage incident in the past six months, were the airport police involved? *This question is required.

19. If you were the victim of a passenger rage incident, were you interviewed by the airport police? *This question is required.

19. If you were the victim of, or witnessed, a passenger rage incident in the past six months, did you feel the airport police responded appropriately? *This question is required.

19. If you were the victim of, or witnessed, a passenger rage incident in the past six months, did you feel airline management responded appropriately? *This question is required.

19. If you feel the incident was not resolved appropriately by either party, what would you change about the response?

19. Did airport police inform you of your right to press charges against the aggressive passenger? *This question is required.

19. Did airline management inform you of your right to press charges against the aggressive passenger? *This question is required.

19. At your station what are the main causes of passenger rage? Select all that apply. *This question is required.

Flight delays
Cancelled flights
Having to valet bags
Long boarding process
Not enough agents on duty to handle passenger concerns
The AA “Elevate” program
Other (please describe): Please enter an 'other' value for this selection.

19. Are there areas on the tarmac where you work with insufficient/poor lighting? *This question is required.

19. If there are areas on the tarmac where you work with insufficient/poor lighting, please identify which gates *This question is required.

19. When working or driving on the ramp, are the painted lines on the tarmac clearly visible and well defined everywhere? *This question is required.

19. Do you ever work with vehicles with defects? (broken seatbelts, broken parts, breaks not working, missing safety features) *This question is required.

19. What type of vehicle is most often defective or broken, e.g. belt loader, tug, lav truck, etc.? Please describe. *This question is required.

19. Are vehicles with defects tagged out and taken out of service to be repaired? *This question is required.

19. Have you suffered a workplace injury or illness within the last 6 months? *This question is required.

19. If you suffered a workplace injury or illness in the past 6 months, what was the cause? Please describe. *This question is required.

19. Do you generally have enough time to thoroughly inspect ground equipment before you use it? *This question is required.

19. How do safety or staffing concerns impact you personally?

20. If you would like to be part of CWA’s fight for improved staffing and safe conditions, provide your contact information below and your local will follow-up.

First Name

Last Name

Your Telephone

Your Email This question requires a valid email address.