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2020 SSI Recurring Revenue DEEP Dive

1. Which of the following best describes your company? *This question is required.
3. Which region(s) does your company operate in? (select all that apply) *This question is required.
5. What percentage of your company's 1) TOTAL; 2) RESIDENTIAL; 3) COMMERCIAL / INDUSTRIAL revenue would you categorize as recurring monthly revenue (RMR)? *This question is required.
Space Cell Zero (0%)1%-5%6%-10%11%-15%16%-20%21%-30%31%-40%41%-50%51%-75%More than 75%
TOTAL
RESIDENTIAL
COMMERCIAL / INDUSTRIAL
6. What dollar amount does your company generate in recurring revenue on a monthly basis, in 1) TOTAL; 2) RESIDENTIAL; 3) COMMERCIAL/INDUSTRIAL? *This question is required.
Space Cell Less than $10K$10-25K$26-50K$51-75K$76-100K$101-200K$201-500K$501-999K$1-3M$3M+
TOTAL
RESIDENTIAL
COMMERCIAL / INDUSTRIAL
7. What is your company's estimated average RMR per account / customer for 1) TOTAL; 2) RESIDENTIAL; 3) COMMERCIAL / INDUSTRIAL? *This question is required.
Space Cell Less than $10$11-15$16-20$21-25$26-30$31-40$41-50$51-60$61-75$76-100$101-150$151-200$201-300$300+
TOTAL
RESIDENTIAL
COMMERCIAL / INDUSTRIAL
8. How many accounts does your company serve that subscribe to or include an RMR component? *This question is required.
10. What is your company's estimated current annual gross attrition percentage in RMR-based accounts? *This question is required.
12. Approximately how much has your company's RMR grown during the past year, and past five years? *This question is required.
Space Cell DeclinedNo growth - flat1%-5%6%-8%9%-10%11%-15%16%-20%21%-30%31%-40%41%-50%51%-75%76%-100%More than 100%
Past-year growth
5-year growth
13. Approximately what percentage share of your company's overall RMR comes from each of the following technology areas? (percentages must add to 100%; enter numbers only without percentage symbols) *This question is required.
14. Which of the following RMR-based services does your company currently offer? (check all that apply) *This question is required.
15. Which of the following do you believe are the strongest markets for RMR-based services? (check all that apply) *This question is required.
16. Which of the following are your company's leading challenges for implementing more RMR-based services? (check all that apply) *This question is required.
17. What percentage growth do you project in 2020 for your company in terms of: 1) OVERALL BUSINESS; 2) TOTAL RMR; 3) RESIDENTIAL RMR; COMMERCIAL / INDUSTRIAL RMR? *This question is required.
Space Cell DeclineLittle growth - flat1%-3%4%-6%7%-8%9%-10%10%-15%16%-20%21%-30%31%-50%51%-75%76%-100%More than 100%
Overall business
Total RMR
Residential
Commercial / Industrial
19. Thank you very much for taking the time to participate in this survey! To be entered into our prize drawing for the chance to win a $100 AMEX gift card, please provide your contact information  in the space below. (Note by doing so you are also consenting to possible followup by SSI's editorial team for comments on the RMR topic. Your info will not be used for any sales/marketing purposes.)
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