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Licensure Call Center Hours

1. The Office of Educator Licensure at the Department of Elementary and Secondary Education is happy to announce that starting Monday, January 6, 2020, the Licensure Call Center (781-338-6600) will be open for an additional five hours per week. Currently, the Call Center is open from 9-12 and 2-5 each business day and thus far in 2019 we have answered 96% of the 43,500+ calls received with an average answered delay of just 86 seconds. Please take a moment to help us determine the new hours for the Call Center. Please select the one schedule below that would best suit your needs.  *This question is required.