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ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 10

ITIL 4 Practice Quiz: ITIL 4 Foundation Quiz 10

1. You are adding a reminder service to your calendaring system that will notify users of upcoming appointments. What type of service are you creating?
2. Which one of the items below is NOT one of the core service aspects designed during the Service Design phase in the ITIL framework?
3. Who is responsible for meeting with customers and sharing metrics that demonstrate performance against service level agreements?
4. You recently completed the approval process for a new information security policy. Who should be provided with access to this policy?
5. Which Service Transition process is responsible for maintaining the CMDB?
6. Your service desk logged a new incident and believes that they have resolved it. They are awaiting customer confirmation of the fix. What status should you assign to this incident?
7. Which process serves as the parent process for all other Service Design phase processes?
8. Which one of the following activities does not take place during the Financial Management process?
9. You are reviewing the RACI matrix for an IT project and find a deliverable labeled Project Status Updates. Which one of the following individuals is most likely to have an R in the matrix for this deliverable?
10. Which one of the following cloud computing vendors is the ITIL framework most closely aligned with?
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