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A+ Practice Quiz: 220-1002 Quiz 17

Enjoy the following 10 question quiz from TestOut

1. You have just purchased a new computer that runs Windows 10. You would like to transfer all of the applications and user data from your old computer, which is running Windows 7, to the new computer.

Which of the following steps is the BEST course of action?
2. You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?
3. You are troubleshooting network connectivity issues on a workstation. Which command would you use to request new IP configuration information from a DHCP server?
4. You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device.

You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated.

What should you do?
5. Ted, an employee in the sales department, has asked a coworker, Ann, to update the product descriptions contained in a sales document. Ann can open the file, can't save her changes to it.

Which of the following digital security methods is MOST likely preventing her from saving the file?
6. Using the Windows OS, Joe transfers a file in his Documents folder to a folder that has been configured to give Ann full control of all files. Instead of copying the files, Joe uses a move operation. Ann can read the file, but can't save any changes to the file.

Which of the following is MOST likely the reason that Ann can't update the file?
7. How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?
8. While running a full system scan using your anti-malware software, three files have been identified as possible problems. You want to keep the files intact so you can review them later, but you also need to ensure they can't harm anything else on your computer.

Which of the following is the BEST next step?
9. Of the following choices, which action could be most physically harmful to you?
10. Since it has no moving parts, a CPU will usually work properly for several years. Which of the following is a common factor that MIGHT cause a CPU to fail prematurely?
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