Subscription Tier Downgrade Survey

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1. Practice name *This question is required.

2. What was the main reason for downgrading your subscription tier? *This question is required.

3. How would you rate each of the following aspects of your HealthEngine service?

Space Cell	Very good	Good	Neutral	Poor	Very poor
Customer service	Customer service: Very good	Customer service: Good	Customer service: Neutral	Customer service: Poor	Customer service: Very poor
Product functionality	Product functionality: Very good	Product functionality: Good	Product functionality: Neutral	Product functionality: Poor	Product functionality: Very poor
Ease of use	Ease of use: Very good	Ease of use: Good	Ease of use: Neutral	Ease of use: Poor	Ease of use: Very poor
Price	Price: Very good	Price: Good	Price: Neutral	Price: Poor	Price: Very poor

4. Why did you originally sign up to HealthEngine?

Increase patient booking numbers
Improve the booking experience for our patients
Improve efficiency for our practice
Other (please specify) Please enter an 'other' value for this selection. * This question is required.

5. If we addressed the issue/s that caused you to downgrade your subscription tier, how likely would you be to return to that subscription tier? *This question is required.

Highly likely	Somewhat likely	I'm not sure	Somewhat unlikely	Highly unlikely
Highly likely	Somewhat likely	I'm not sure	Somewhat unlikely	Highly unlikely