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Shipper's Choice 2020

Welcome to the 19th Annual Shipper’s Choice Benchmarking Survey!
Shippers Choice 2020 The survey sets benchmarks for eight Key Performance Indicators relating to the service provided by carriers across all modes of freight transportation.

The survey is conducted on behalf of Canadian Shipper magazine by the research firm of Bramm Research and in partnership with the Freight Management Association of Canada and CITT.

Your feedback will help us set benchmarks for carrier service in every mode, and identify the nation's best carriers. The results will be published in Canadian Shipper's July issue.

The survey will ask you to rate the importance of 8 key performance indicators, and how influential they are in your selection of suppliers for each mode of transport. The second step will involve rating up to THREE of your TOP suppliers in each mode, in these same 8 performance categories. This information will allow us to compare the overall quality of service for each mode, and to identify the country's leading suppliers. In the final section of the survey, you will be asked some questions about your company.

Please be assured, your individual answers will be held in strict confidence.

Also, remember to fill out the respondent information at the end of the survey if you would like to be entered in a prize draw for a $500 gift card from Best Buy.

To begin the Survey, please click the Next button below.

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