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Survey for Health Systems 2020

NOTE: Respondents’ identifying information will be BLINDED in the final report, e.g.: all responses will be aggregated, and NO individually identifiable information will be linked to respondents’ answers in the final report.

2. In which region is your health system/hosptial/institution based?
3. What is your title? *This question is required.
4. How would you describe your health system?
5. How long has your health system provided specialty pharmacy services to your patients and/or employees? *This question is required.
6. If you're a pharmacist, how long have you been working in a health system specialty pharmacy?
7. What disease states do you service in your specialty pharmacy? *This question is required.
8. Has the number of active patients on service grown in the last year? *This question is required.
9. For each disease state below, please indicate the rate of growth (from prior year) in your specialty pharmacy? *This question is required.
Space Cell 0-10%11-25%26-50%51-75%76-90%91-100%NADo not know
Infectious Disease
11. What percent growth in full-time pharmacy employees do you anticipate in 2020-2021? *This question is required.
12. Which positions in your pharmacy are the most difficult to fill? *This question is required.
13. What is the annual revenue of your health system? Of your pharmacy?
14. What has been the biggest challenge to outpatient pharmacy growth in 2019 vs. 2018? *This question is required.
15. Which is a higher priority for you in 2020? *This question is required.
17. Do you have access to a MAJORITY of the Limited Distribution Drugs (LDDs) to meet the needs of your patients? *This question is required.
19. What accreditation(s) do you currently hold? *This question is required.
20. Please select the factors used in selecting your accreditor. *This question is required.
21. What have been the greatest successes of your specialty pharmacy over the past year? (choose up to three) *This question is required.
22. Do you have a dedicated team that currently handles the appeals process for the provider?
23. If so, does your team complete a Letter of Medical Necessity with the provider's office?
24. If not, are you considering adding appeals capabilities?
25. What EMR / EHR do you currently use? *This question is required.
26. What software(s) does your health system specialty pharmacy use (including dispensing, operations, clinical care, billing, prior authorization, and financial assistance)? Check all that apply. *This question is required.
27. What attributes set your specialty pharmacy apart in the marketplace? Check all that apply. *This question is required.
28. What percentage of your own providers refer patients and their prescriptions to your specialty pharmacy? *This question is required.
29. In the past year, the percentage of your own providers prescribing to your specialty pharmacy has _____________.  *This question is required.
32. In your opinion, what is a benefit of using a health system specialty pharmacy compared to a specialty pharmacy that is not part of the health system?* *This question is required.
33. What positive attributes do you credit large, retail specialty pharmacies with, if any?
34. Have you adopted any of these features to be competitive?
37. Do you have plans to explore PBM alternatives (e.g. start your own PBM, use a Group Purchasing Organization PBM, switch to a pass-through PBM pricing model)?  If so what type of PBM product. *This question is required.
38. Which is a higher priority for you in 2020?
39. Percentage of prior authorizations your pharmacy completes health system wide:
40. How many employees handle your prior authorizations and how many do they each complete in an average day? *This question is required.
42. What is the average time from the receipt of a referral until the product is shipped to the patient, in a situation where a prior authorization is required? *This question is required.
44. Do you currently provide data to manufacturers?
45. Do you own or partner with an outside entity to operate your outpatient home infusion service? *This question is required.
46. If you do not currently offer home infusion services, how likely are you to start offering them in the next 12-24 months? *This question is required.
47. Do you feel your C-Suite/Leadership is satisfied with your specialty pharmacy's performance so far?  *This question is required.
48. What areas of potential expansion are of most interest to your health system leadership in regards to outpatient or home-based service pharmacy business lines?* *This question is required.
50. Have you used the services of an outside third party to inform your strategy around specialty pharmacy?
51. If you have used the services of an outside third party to inform your strategy around specialty pharmacy, which factors were most important to your satisfaction with the work that was delivered? (choose up to 3)
52. To what degree did the results of your third party’s work align with what you had expected?
Thank you!