A+ Practice Quiz: 220-1001 Quiz 20

1. Which of the following can be used to create a secure connection to a remote server?

• Telnet
• FTP
• SMTP
• ICMP
• SSH

2. You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated.

What should you do?

• Establish a Remote Desktop connection and update the driver.
• Drive to the other location as soon as possible and update the driver.
• Escalate the call to another technician or your supervisor.
• Tell the user to wait until you are scheduled to be in that location.

3. A technician has installed several access points in a customer's building. Which of the following tools can be used to check the signal strength at various locations in the building?

• Loopback plug
• Wi-Fi analyzer
• Multimeter
• Tone generator and probe

4. A technician is replacing a cable modem. The cable from the cable company has an inner solid wire conductor and an outer mesh conductor separated by PVC plastic insulation.

Which of the following network cable types is being used?

• Straight-through cable
• Fiber optic cable
• Coaxial cable
• Twisted pair cable

5. To improve system performance, you have configured a motherboard to run with a higher multiplier than what the CPU is specified to use. Since doing this, the system has become unstable and crashes frequently.

To restore system stability, which of the following should be completed?

• Back off on the overclocking settings until the system runs in a stable manner.
• Make sure the switch on the power supply is set to the correct voltage.
• Replace the CMOS battery to make sure the real-time clock has the correct time.
• Make sure the BIOS firmware supports the overclocking settings you're using.

6. After working without problems for a couple of years, your computer has begun to lock up. You suspect that it is a thermal issue, but you can't find any component that is not functioning correctly. You have not replaced the CPU or installed any new devices. The CPU cooling fan and the power supply fan are working properly. The lock-ups are happening with increasing frequency.

Which of the following is the MOST common condition that might explain these symptoms?

• The BIOS has never been flashed and has gotten more and more out of date.
• The power supply has been switched to the wrong voltage setting.
• The internal temperature sensor is beginning to malfunction intermittently.
• An accumulation of dust has gradually built up.

7. Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?

• Fuser
• Developing roller
• Secondary corona
• Primary corona

8. You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability.

Which of the following would be the BEST option when ordering new toner for these printers?

• Toner cartridges recommended by the printer manufacturer.
• Remanufactured cartridges from a recycler.
• Discount toner cartridges from a third-party manufacturer.
• Toner refill kits.

9. You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work.

Which of the following troubleshooting steps is the BEST to try first?

• Try installing the device in another system.
• Run any diagnostic software that came with the device.
• Install the drivers that came on the installation CD.
• Remove and then reinstall the device.

10. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform NEXT?

• Fix the problem.
• Determine whether escalation is required.
• Document the problem.
• Create an action plan.