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State of Customer Service 2020-2021 Survey

Welcome to the survey!

Welcome to Reuters Events State of Customer Service 2020-2021 survey. Last year, nearly 1,000 customer service professionals answered our call to understand customer service and we hope you can contribute this year. The information you enter for this survey is anonymous and will be used to make a comprehensive report, which you will receive for free should you wish to leave your email at the end of this survey. You can also find last year's report at the end of this survey, where it can be downloaded for free.

We thank you for your time and contributing to our industry-leading research.