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BAL Quality Assurance/Improvement Survey

The Bureau of Assisted Living (BAL) invites you to participate in a quality assurance (QA) quality improvement (QI) survey. This survey asks you to think about quality assurance and improvement efforts at your assisted living facility (ALF) and asks for your advice about assisted living quality assurance and improvement for the future. The purpose of the survey is to identify best practices in quality assurance and improvement.

Every voice matters. Aggregate survey results will be shared at a BAL Assisted Living Forum and other venues to inform efforts to improve assisted living quality within the State of Wisconsin. BAL will also use survey results to develop and collaborate on demonstration projects to test and promote quality measurement and improvement.

Please answer the following questions with respect to your individual perceptions and knowledge of quality assurance and improvement in ALFs. Please only respond to this survey if you are an employee of an ALF. 

We ask that you think carefully about each part of this anonymous survey and answer each item as honestly as you can. The last question is for you to add any specific comments about the items on the survey or about quality issues in general.

The survey is expected to take approximately 10 minutes to complete. The survey is set up to collect anonymous responses. Do not provide any personally identifiable information in your responses. Complete the survey by April 30, 2021.
1. What type is most representative of ALFs you are affiliated with?  *This question is required.
2. What size category is most representative of the licensed, certified, or registered ALFs you are affiliated with? (beds, apartments, participants)
3. What is your primary employment category? *This question is required.
4. What level of progress on the quality assurance and improvement journey is most representative of ALFs you are affiliated with? *This question is required.
1 - Have not started2 - Early efforts3 - Moving along4 - Ongoing5 - Well established efforts6 - Continuous quality assurance/improvement processes
7. Does your ALF have an incident management system? *This question is required.
9. Please rank in order from 1 to 11, with #1 being the most important, the following motivators to implementing a quality assurance and/or improvement program. *This question is required. Note: for the following table each column is restricted to a single answer across all rows.
1234567891011
10. In addition to regulatory requirements, what additional proactive efforts to assure and improve quality are most representative of ALFs you are affiliated with? (Select all that apply) *This question is required.
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11. What quality assurance and/or improvement strategies are incorporated within your facility systems and practices? (Select all that apply) *This question is required.
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12. Please indicate your level of agreement with the following statements regarding your knowledge and opinions about quality assurance and/or improvement. *This question is required.
13. How frequently are quality assurance/improvement practices or strategies implemented in your facility? *This question is required.
1 - Almost never2 - Somewhat3 - Often4 - Almost always
14. What dimensions of quality are most important to you? (Rank from 1 to 13, #1 being the most important) *This question is required. Note: for the following table each column is restricted to a single answer across all rows.
12345678910111213
15. Have you participated in training on quality assurance/improvement practices or strategies? *This question is required.
16. What quality assurance/improvement techniques do you frequently use in an ALF you are affiliated with? (Select all that apply) *This question is required.
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17. How often have you or your staff used quality assurance/improvement practices or techniques, such as those listed in question 16? *This question is required.
20. Are you affiliated with an ALF that is a member of any of the following Wisconsin assisted living provider associations? (Select all that apply) *This question is required.
21. Are you affiliated with an ALF that participates in an assisted living provider associations' quality improvement program? (Select all that apply) *This question is required.
21. Why do you not participate in an association's quality improvement program? (Select all that apply) *This question is required.
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21. I do not participate in an association's quality improvement program because I do not have enough information about... (Select all that apply) *This question is required.
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21. I do not see the benefits of participating in an association's quality improvement program because... (Select all that apply) *This question is required.
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21. The burden of participating in an association's quality improvement program is too high because of... (Select all that apply) *This question is required.
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21. Why are you not a member of an association? (Select all that apply) *This question is required.
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21. I am not a member of an assisted living provider association because I don't have enough information about... (Select all that apply) *This question is required.
21. I do not see the benefits of assisted living provider association membership because... (Select all that apply) *This question is required.
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21. The burden of assisted living provider association membership is too high because... (Select all that apply) *This question is required.
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21. Is one or more of the assisted living facilities with which you are affiliated a member or former member of WCCEAL - the Wisconsin Coalition for Collaborative Excellence in Assisted Living? *This question is required.
21. Please rate your overall experience with WCCEAL. *This question is required.
21. Have you heard of WCCEAL - the Wisconsin Coalition for Collaborative Excellence in Assisted Living? *This question is required.
21. How did you hear about WCCEAL? (Select all that apply) *This question is required.
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21. Have you considered becoming a member of WCCEAL?
21. Please indicate your level of agreement with each of the following statements regarding barriers to becoming a member of WCCEAL. *This question is required.
Space Cell Not ApplicableStrongly DisagreeDisagreeAgreeStrongly Agree
I do not have enough information to make a decision
Too time consuming
Staff shortage - Not enough staff to dedicate to these efforts
Requirement to join an association
Cost of joining an association
I am a member of one of the four associations but do not see value in adding WCCEAL participation
Little benefit or value
I am part of another local/state/national Association