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Coronavirus Impact Survey Spring 2020

Tales from the Road: The New Sales Journey:
COVID-19 has brought about significant changes to the world of sales, and selling is continuing to evolve as the economy reopens. The Brooks Group wants to know how these issues are affecting your sales organization.

Please complete the short, 5-minute survey below to share your experience.

1. What is the time frame for your sales team to be traveling again for single-day trips?

2. What is the time frame for your sales team to be traveling again for overnight trips (either driving or flying)?

3. What is your favorite story related to what your sales team is experiencing on the road?

4. If your team is on the road, are they seeing any of the following issues?

Space Cell	Yes	No	Not Applicable
Inability to access the customer's/prospect's facility even with an appointment	Inability to access the customer's/prospect's facility even with an appointment: Yes	Inability to access the customer's/prospect's facility even with an appointment: No	Inability to access the customer's/prospect's facility even with an appointment: Not Applicable
Navigating different security procedures at each new site	Navigating different security procedures at each new site: Yes	Navigating different security procedures at each new site: No	Navigating different security procedures at each new site: Not Applicable
Customers/prospects unwilling to set face-to-face appointments	Customers/prospects unwilling to set face-to-face appointments: Yes	Customers/prospects unwilling to set face-to-face appointments: No	Customers/prospects unwilling to set face-to-face appointments: Not Applicable
Difficulty finding open businesses to eat or buy gasoline	Difficulty finding open businesses to eat or buy gasoline: Yes	Difficulty finding open businesses to eat or buy gasoline: No	Difficulty finding open businesses to eat or buy gasoline: Not Applicable
Less social distancing and/or fewer safety protocols than the sales team is comfortable with (e.g., lack of masks or hand sanitizer, too many people in meeting rooms, etc.)	Less social distancing and/or fewer safety protocols than the sales team is comfortable with (e.g., lack of masks or hand sanitizer, too many people in meeting rooms, etc.) : Yes	Less social distancing and/or fewer safety protocols than the sales team is comfortable with (e.g., lack of masks or hand sanitizer, too many people in meeting rooms, etc.) : No	Less social distancing and/or fewer safety protocols than the sales team is comfortable with (e.g., lack of masks or hand sanitizer, too many people in meeting rooms, etc.) : Not Applicable
Enter another option	Other: Yes	Other: No	Other: Not Applicable

5. How would you rate the current efficiency of your team's selling on the road compared to the end of 2019?

6. What change(s) did your sales team make during quarantine that you are definitely working to keep post-quarantine?

7. What impact is the coronavirus having on your sales results?

8. What is your company doing to ensure your ability to collect from clients? (Select all that apply.)

Reconfirm/double-check the customer's credit status
Require cash on delivery
Ask for deposits
Have sales reps contact customers to discuss the customer's credit status
Have financial services reps contact customers to discuss the customer's credit status
Prioritize shipments based on the customer's perceived credit-worthiness
We are doing nothing different
Other - Write In Please enter an 'other' value for this selection.

9. Which of the following best describes your role?

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