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Lime COVID-19 refund request

1. BOOKING DETAILS *This question is required.
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Select 'Full refund request' if the airline has cancelled one or more of your flight(s), where your entire itinerary has yet to commence and you are eligible to claim a full refund as per Principal Customer Guidelines

Select 'Standard refund request' if your customer's flight(s) are still operating but they will not be travelling on any sectors, and you'd like to request a refund in line with Standard Terms and Conditions, charged as per Fare Rules

Select 'Partial refund request' if your customer has already flown on at least one sector of their itinerary, and one or more of the remaining flight sectors have been cancelled by the airline, and you'd like to request a partial refund of the remaining itinerary the passenger will not use
 

This will aid efficiencies within our Customer Support team, and to assist you, we've produced a guide to calculating this amount accessed here >

 
£
YOUR DETAILS *This question is required.
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