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VAFS COVID-19 refund request

Bookings will only be refunded in line with airline policy and IATA rules. Refunds will be credited to your Virgin Atlantic Flightstore account once we receive them from the airline.
1. BOOKING DETAILS *This question is required.
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Select 'Full refund request' if the airline has cancelled one or more of your flight(s), where your entire itinerary has yet to commence and you are eligible to claim a full refund as per Airline Policy.

Select 'Standard refund request' if your customer's flight(s) are still operating but they will not be travelling on any sectors, and you'd like to request a refund in line with Standard Terms and Conditions, charged as per Fare Rules.

Select 'Partial refund request' if your customer has already flown on at least one sector of their itinerary, and one or more of the remaining flight sectors have been cancelled by the airline, and you'd like to request a partial refund of the remaining itinerary the passenger will not use.

We recommend that you check the Airline Policy or relevant Fare Rule before submitting your Refund Request.
 
This will help efficiencies with our Customer Support team.
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YOUR DETAILS *This question is required.
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