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Aviate COVID-19 refund request

Bookings will only be refunded in line with airline policy and IATA rules. Refunds will be credited to your Aviate account once we receive them from the airline, though we are working on a way to enable bank transfers as per Michael Edwards' Travel Innovation Group Bulletin, emailed on 3 April 2020.
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Select 'Full refund request' if the airline has cancelled one or more of your flight(s), where your entire itinerary has yet to commence and you are eligible to claim a full refund as per Airline Policy.

Select 'Standard refund request' if your customer's flight(s) are still operating but they will not be travelling on any sectors, and you'd like to request a refund in line with Standard Terms and Conditions, charged as per Fare Rules.

Select 'Partial refund request' if your customer has already flown on at least one sector of their itinerary, and one or more of the remaining flight sectors have been cancelled by the airline, and you'd like to request a partial refund of the remaining itinerary the passenger will not use.

We recommend that you check the applicable Airline Policy or relevant Fare Rule before submitting your Refund Request.
Should you have any queries over airline refund conditions please feel free to e-mail our helpline disruption-queries@aviateworld.com
 
This will aid efficiencies within our Customer Support team, and to assist you, we've produced;

- A guide to calculating this amount accessed here >
- A guide to refundable and non-refundable taxes accessed here >
 
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