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ServiceNow Data & Process Integration

Thanks for helping us better understand how ServiceNow customers are dealing with data extraction and process automation. Your input will help us better address needs and challenges in the market.

This is a short survey and should take less than two minutes. All responses are anonymous by default, but you can provide contact details if you would like to be eligible for a gift card or having a charitable donation made on your behalf. The first 50 to respond with complete survey responses will get to choose between a $10 Amazon gift credit or a $10 donation to one of several charities. Just leave your name and email at the end of this survey.
1. How many production instances of ServiceNow does your company/organization use?
  *This question is required.
2. How do you use ServiceNow?
(select as many as applicable)
3. Do you currently use an integration to move/replicate data and/or processes between your ServiceNow instances?
  *This question is required.
4. Where did this integration come from?
 
4.

Do you currently use an integration to replicate ServiceNow data to an external storage repository, such as a data warehouse?


  *This question is required.
5. Where did this integration come from?
 
5. What is the business reason you replicate this data?
(select as many as applicable)
 
5.

Are you able to perform all of the analytics you need on your ServiceNow data?


 
5. Do you have a business need to exchange information from your ServiceNow applications with third-parties - like customers, partners or service providers?
  *This question is required.
6. How do you exchange this information today?
 
6. How much time do you estimate is spent (each week) manually re-keying/providing information, and then requesting status updates?
 
6.

If you created your own integrations or built them using an iPaaS tool, how long do you estimate was spent in developing them all? (consider development, testing, documentation, etc.)


 
7. If you created your own integrations or built them using an iPaaS tool, how much time (per year) do you estimate is spent maintaining them all? (consider application upgrades, infrastructure changes, process improvement, monitoring/troubleshooting, support, etc.)
 
8. Thank you for participating in this survey. If you are amongst the first 50 respondents, we would like to give you a token of our thanks. If you would like to be eligible, please provide your name, email, and company and we'll send you either a $10 Amazon gift card, or you can choose from one of several charities to receive a donation in your name.
 
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