“Catch ‘em doing the right thing”... or so my boss says 😉
We want to help your team celebrate its customer experience successes, and we want to help you recognise those individual team members who work so hard for their customers.
Team Leaders and Managers can nominate team members throughout each quarter for recognition by CSBA in the SenseCX Agent Awards.
CSBA will review all the nominations and recognise three outstanding stories of customer service excellence each quarter. These agents then become eligible for the CSBA Agent of the Year Award.
What can a team member be nominated for?
We want to hear about ALL the awesome things your team members do for their customers. So while we will happily accept nominations related to SenseCX quality assurance, we are actually a bit more interested in hearing about what else your team does to go the extra mile for your customers. So, to get some ideas flowing we have some suggested reasons why you might nominate an agent, but this is far from an exhaustive list!
Potential SenseCX related nominations
- Excellence in the use of a specific SenseCX measures
- Consistent improvement in SenseCX assessment scores
- Embracing a SenseCX behaviour for the first time – moving the dial away from 0%
- Sharing tips/information with the team about how to achieve specific SenseCX behaviours
Other reasons to nominate a team member
- Embracing a new technique or behaviour to enhance the experience for customers
- Handling a complex enquiry really well
- Showing a genuine passion to improve a customer’s experience
- Transcending customer expectations – going above and beyond for a customer
- Finding the perfect balance between people and process for the good of a customer
- Showing real leadership and judgement to reflect your organisation’s customer-focused culture or customer promise
- Stepping up to report an issue that was impacting customer experience
- Finding a creative and/or innovative way to solve a customer’s problem
We are all really looking forward to hearing some awesome stories where your team has really gone the extra mile for their customers. Just complete the form below!
Kind regards,
Narelle Warburton
CSBA | General Manager - QA and Training Portfolio
narelle.warburton@csba.com.au
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