A+ Practice Quiz: 220-1002 Quiz 26

1. A user has a problem accessing several shared folders on the network. After determining the issue is not from his computer's IP configuration, you suspect the shared folders are not currently connected.

Which of the following commands will MOST likely confirm your suspicions?

• ipconfig
• nslookup
• tracert
• net use

2. You have an application that renders videos used in your online business. You want to make sure that the application continues to receive adequate attention from the system CPU, even if you open other applications.

How can you adjust the amount of attention given to that application?

• Use Task Manager to modify the process priority.
• Use Task Manager to modify the processor affinity.
• Use the Services console to change the startup type to Automatic.
• Use Task Manager to switch to the running application.

3. You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application.

He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do?

• Establish a Remote Assistance connection and watch what the user is doing.
• Establish a Remote Desktop connection and perform the task on the user's system.
• Schedule the user to get more training on using the application.
• Drive to the other location as soon as possible and then watch as the user performs the task.

4. Employees currently access a data center using RFID badges. The company is concerned that an unauthorized person could gain access using a lost or stolen badge.

Which of the following could be implemented to increase the physical security?

• Key fobs
• Biometric locks
• Smart cards
• Security tokens

5. Which of the following is not a form of biometrics?

• Face recognition
• Fingerprint
• Retina scan
• Smart card

6. You have a folder on your Windows computer that you would like to share with members of your development team. Users should be able to view and edit any file in the shared folder. You share the folder and give Everyone Full Control permission to the shared folder. Users connect to the shared folder and report that they can open the files, but they cannot modify any of the files.

Which of the following would be the BEST action to take next?

• Create new user accounts for each user and assign the necessary folder permissions.
• Install Samba on your workstation and then configure permissions using Samba.
• Modify the NTFS permissions on the folder.
• Create a group and make all user accounts members of the group. Grant Full Control share permissions to the group.

7. A user generates printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem?

• The user's network settings are incorrect.
• The printer is shared with insufficient network privileges.
• The user is using an incorrect printer driver.
• The network cable to the printer is defective.

8. A PC technician knows he will be late to an appointment with a customer. Which of the following actions should the technician take? (Choose TWO)

• Explain why you are late.
• Contact the customer and apologize.
• Blame your tardiness on heavy traffic.
• Give a realistic timeframe for your arrival.
• Tell a joke to ease the situation.

9. Which of the following tools allow remote server management? (Choose TWO)

• FTP
• LDAP
• POP3
• SSH
• Telnet

10. Which of the following security measures is a form of biometrics?

• Chassis intrusion detection
• TPM
• BIOS password
• Fingerprint scanner