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Supporting Your Digital Users (On-Demand)

Complete the questionnaire after watching the Supporting Your Digital Users on-demand webinar.

Knowledge Check
Answer the questions below to check your understanding of the material in this webinar.

1. What is the most common Libby support question? *This question is required.

2. Users may have trouble signing in because they've entered an incorrect library card number or PIN/password, they have a block on their account, or their library card is expired. When a user receives an error message for an invalid library card, who will need to resolve this sign-in issue? *This question is required.

3. Which standard troubleshooting tips can assist Libby end users? *This question is required.

4. In Marketplace, where can you find end-user support tools, help and resources, and links to contact support? *This question is required.

5. Which type of support is needed when users are having trouble signing into your OverDrive collection or you need to set up a new sign in method? *This question is required.

6. It is beneficial to provide detailed information when submitting a case to OverDrive Support. What pieces of information might you include? *This question is required. Identify at least two important pieces of information to share with OverDrive Support. For help, go to Marketplace > Support > Technical Support to view important and required information.

7. Which of these OverDrive resources are available to help you and your library staff? *This question is required.

Reflection
Using the questions below, reflect on how you can apply the content of this webinar at your library.

8. Why is it important for your library to support its digital users? *This question is required.

9. Consider the most common Libby questions you get from end users. What is one new tip or resource shared in the webinar that can assist with these questions? *This question is required.

10. After completing the information below, please submit this questionnaire to access your certificate of attendance.

Full Name: *This question is required.

Library Name: *This question is required.

Email: *This question is required. This question requires a valid email address.