Property Manager survey - Yarra's new recycling service

The information below is required to support seamless delivery of Yarra's recycling services to your property/s through this change period. It will also help ensure your residents are well informed and prepared for these changes. This short survey should take no more than five minutes to complete.

1. Please provide the address of your property. Note: You will need to complete a separate survey for each property that you manage in the City of Yarra that is serviced by Council’s waste service. *This question is required.

Street address
Suburb
Postcode

2. Does council currently collect the bins from your complex?
Note: You do not need to complete this survey if the property that you manage is not serviced by Council’s waste service.

*This question is required.

3. How many dwellings (units/apartments) are in this multi-unit complex?
*This question is required. This question requires a valid number format.

4. Who is responsible for managing your complex? *This question is required.

Please enter an 'other' value for this selection.

5. Please provide the contact details of the Owners Corporation and/or Managing Agent/Property Manager, or most appropriate contact person/s, and any other relevant contact person/s.

*This question is required.

Space Cell	Primary contact	Other relevant contact/s	Other relevant contact/s
Full name:	Full name:: Primary contact	Full name:: Other relevant contact/s	Full name:: Other relevant contact/s
Role:	Role:: Primary contact	Role:: Other relevant contact/s	Role:: Other relevant contact/s
Phone number:	Phone number:: Primary contact	Phone number:: Other relevant contact/s	Phone number:: Other relevant contact/s
Email:	Email:: Primary contact	Email:: Other relevant contact/s	Email:: Other relevant contact/s
Postal address:	Postal address:: Primary contact	Postal address:: Other relevant contact/s	Postal address:: Other relevant contact/s

6. Does the complex have a caretaker/manager?
*This question is required.

7. If yes, please provide the contact details of the building caretaker/ manager.

Full name:
Phone number:
Email address:
Postal address

7. Who is responsible for putting the bins out and in at the property?
*This question is required.

Building manager/caretaker
Cleaners
Private contractor
Residents
Other (Please include name and contact details) Please enter an 'other' value for this selection.

8. Who will be responsible for managing any contamination issues?

Council is committed to providing clean, quality materials to our processor. Contaminated bins will not be emptied until the contamination has been removed. It is the property manager’s responsibility to ensure that there is someone responsible for managing any contamination issues.
*This question is required.

Building manager/caretaker
Cleaners
Private contractor
Residents
Other (Please provide name and contact details if they have not yet been provided) Please enter an 'other' value for this selection.

9. Does each apartment have their own bins, or are bins shared between all residents?
*This question is required.

10. How many yellow-lidded recycling bins do you currently have? Please place a number next to the bin size options below to indicate how many of each are in use at this multi-unit complex.
*This question is required.

120 L
240 L
660 L
1100 L

11. How many rubbish bins (dark green lid) do you currently have? Please place a number next to the bin size options below to indicate how many of each are in use at this multi-unit complex.

80 L
120 L
240 L
660 L
1100 L

12. Glass bin changes: Please note, as the new service has now commenced, we are no longer taking bin change requests via the survey.. The information captured here is for our reference only - it is not an official request for bin changes.

If, after at least two collection cycles, you find that you have too much or not enough glass capacity, you can request a change by contacting Council on info@yarracity.vic.gov.au or call 9205 5555.

When putting through the request, please specify exactly how many glass bins you would like. You can ask for 80L, 120L and 240L bins (please specify the number of each size).

Due to the lead up to the holiday season, we are experiencing a high number of requests, so there may be a wait of up to 11 working days to receive your bin changes. We appreciate your patience and understanding.

13. Recycling and rubbish bin changes: Please note, as the new service has now commenced, we are no longer taking bin change requests via the survey.

If you find that you do not have enough recycling capacity, you can request a change by contacting Council on info@yarracity.vic.gov.au or calling 9205 5555.

We are happy to work with you to manage capacity allocations, and to add additional recycling bins, and/or upsize existing 240L bins to 660L or 1100L bins.

You can ask for 120L, 240L, 660L and 1100L bins (please specify the number you would like of each size when you put through the request).

The external dimensions of our bins are:

80L (same as 120L but with a false bottom): 935mm high; 480mm wide; 545mm deep
120L: 935mm high; 480mm wide; 545mm deep
240L: 1075mm high; 580mm wide; 720mm deep
660L: 1215mm high; 1370mm wide; 784mm deep
1100L: 1300mm high; 1370mm wide; 1245mm deep

Due to the lead up to the holiday season, we are experiencing a high number of requests, so there may be a wait of up to 11 working days to receive your bin changes. We appreciate your patience and understanding.

14. We will provide signage to assist multi-unit complex residents understand the waste system. Please indicate which signs you require, how many you need and the preferred size below.

Glass, recycling and rubbish signs are available for collection from the Clifton Hill depot over the two week period. Please read the following information carefully.

Where: Clifton Hill Depot, 168 Roseneath Street Clifton Hill. Enter via the main entrance, not via the Recycling Drop Off centre.

When: Signage can be collected Monday – Friday, between 9am and 2.45pm.

You do not need to let us know when you are coming. Please make sure that you do not come between 3pm and 4pm, as all utes and trucks return to the depot at this time, making it unsafe for visitors.

What: so that we can provide signage to everyone, we will only provide one of each sign type per bin room/area per property.

For example, if you have 3 bin rooms/areas, then we will provide 3 x recycling signs, 3 x glass signs and 3 x rubbish signs.

If you require additional signage, please download and print them from our website.

Our translated signage is only available as a pdf to print yourself. You can find them on our website.

We will also provide a bin sticker for each bin that you have.

Therefore, when you come, please know in advance:

How many bins of each stream you will need a sticker for (for example, 4 recycling, 2 glass, 3 rubbish).
How many bin areas you need signage for. We have three sizes available: A1, A3 and A4.

The person processing your collection may not have access to the system at the time - so will not be able to look up these details for you – so it is important that you know this information when you come. We appreciate your understanding and honesty.

We also appreciate that you may have already entered these details in the survey. This was really helpful for us to organise print quantities, but, due to the logistics involved, we can’t use it as an order form. Again, we appreciate your understanding and patience.

How:

Please come to the front reception.
Use the hand sanitiser provided, and wear a mask.
If there are others waiting in line, please be patient, and maintain social distancing requirements.
If you can bring your own pen, that would be preferable, but we will have pens available.
On the form, note down your name and contact details, the MUD you are representing, and how many of each sign and sticker you are collecting. If you are collecting for more than one MUD, you will need to enter all these details. For property managers that will be collecting signage for multiple MUDs, you may want to write the list before you come, to save time at the depot.
An officer will bring the signage and stickers out to you. You may want to bring a bag for the stickers, so that you have your hands free to carry the signs.
After you have installed the signage and stickers, please send photographic proof to revolution@yarracity.vic.gov.au, with your property address in the message line, as proof that the signage has been installed. Providing educational signage is a condition of your waste management plan, and is mandatory to remain compliant for the continuation of our service.
We recommend cleaning and drying the bin lids prior to affixing the stickers, as this will ensure they stay on for longer.

Space Cell	Recycling	Glass	Rubbish	Unwanted goods
A4 size	A4 size: Recycling	A4 size: Glass	A4 size: Rubbish	A4 size: Unwanted goods
A3 size	A3 size: Recycling	A3 size: Glass	A3 size: Rubbish	A3 size: Unwanted goods
A1 size	A1 size: Recycling	A1 size: Glass	A1 size: Rubbish	A1 size: Unwanted goods

15. Is there any other site-specific information would like to make us aware of?

16. Do you have a system in place for communicating with the residents in your property?
We will have educational material you can use to support your residents sort their waste correctly. This will be available on our website by 23rd November.

17. If yes, what format/method do you use?

Email newsletter
Notification system
Property website
Facebook group/page
Communal notice boards
Emails
New residents' kits
Other Please enter an 'other' value for this selection.

18. Are there any other details you would like us to know about, or questions we can help you with?

The personal information requested on this form is being collected by Council for the purpose of assisting with the rollout of the new glass recycling service. The personal information will be used by Council for that primary purpose or directly related purposes. The information may also be used to update Council’s customer databases to assist Council in discharging its functions or providing services. The personal information collected will not otherwise be disclosed unless permitted or required by law. Requests for access to and/or amendment of personal information should be made to Council’s Privacy Officer.

Property Manager survey - Yarra's new recycling service

Property details