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NOC Calculator

Network Monitoring | NOC Cost Estimator

Enter values into the fields as best as you can to estimate monthly NOC services from Nex-Tech.
 
1. MONITORING SERVICE (required)
Base Monitoring Services Include:
  • Surveillance, Alarm Collection, Alarm Display and Presentation, Rule Building, Alarm Action, Alarm Storage and Alarm Reporting on Customer’s systems.
    • NOCAware – Service Analytic Profiling and ReportingIncludes daily chronic report of alarms for past 24 hours.
  • Provide and maintain Cordell ISD 4000 Alarm Collector.
    • Preconfigured with Customer Provided IPs for encrypted SSH connectivity to Nex‑Tech’s data center.
    • Preconfigured with the following MIBs (as needed): Accedian, Adtran, Adva, ALU/Nokia, Brocade, Calix, Cambium, Cerent, Cisco, Cyan/Ciena, Dantel, Ekinops, Foundry, Harmonic, IneoQuest, Juniper, Metaswitch, Occam, Omnitron, Sensaphone, SkyStream, SolarWinds, Telco Systems, Transition, Turin and Valere.
    • Additional MIB programming added at $1,250 per MIB.
    • Alarm collector to be located within Customer’s network.
    • Nex-Tech retains ownership of Alarm Collector and will provide licenses, maintenance and support for the life of the contract.
  • Provide and maintain Lenovo PC for NOC Remote Access.Preconfigured with PC Security, Patch Management, Antivirus and monitored for enforcement and updates.
    • Utilizes LogMeIn Pro for secure connection from Customer’s network to Nex-Tech’s data center.
    • Nex-Tech retains ownership of Remote Access PC and will provide licenses, maintenance and support for the life of the contract.
Inbound Call Support
  • Handle inbound calls from other carriers, enterprise or high-profile customers regarding network availability.  
  • Nex-Tech provided dedicated DID (785-XXX-XXXX) with customized greeting in which Customer can forward afterhours and overflow calls.
  • Calls first answered by ACD and then promptly routed to available NOC agent for call tracking, reporting and recording.
  • Call recordings available upon request from Customer on a case-by-case basis.
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Outbound Call Support
  • Dispatch (outbound) technicians as needed based on agreed escalation processes.
  • Nex-Tech provided dedicated DID (785-XXX-XXXX) with customized greeting in which Customer can forward afterhours and overflow calls.
  • Calls first answered by ACD and then promptly routed to available NOC agent for call tracking, reporting and recording.
  • Call recordings available upon request from Customer on a case-by-case basis.
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Ticketing Services (Required)
  • Integration into Nex-Tech’s ticketing system.
  • Creation and management of trouble tickets.
  • Ability for Customer to create and close tickets.
  • Only include anticipated tickets to be managed by Nex-Tech NOC, not Customer managed.
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Alarm data is stored for one year, allowing trending and reporting of alarm conditions.  Trending in alarm data can often provide early indicators of a network impairment.  Once trends can be identified, rules can be created to notify of similar alarm trending to provide early detection of pending network impairment allowing maintenance window to be scheduled before the alarm conditions become service affecting.

Please list anticipated monthly SNMP traps to be forwarded to Alarm Collector.

Monthly Alarms forwarded to Alarm Collector (SNMP, Syslogs, etc.)
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  • Technical support of network as related to management of tickets beyond opening, updating, closing, assigning and dispatching.
Anticipated hours NOC Personnel would provide troubleshooting of Customer Network. Ie: rebooting Customer ONT or NID This question requires a valid number format.
3. Reporting (optional)
Daily Briefings - Summarization of daily actionable events/tickets for past 24 hours.
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Raw Ticket Data - Monthly ticket report.
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Reason for Outage (RFO) – Detailed report of the number of RFO requests per ticket, per customer.
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Wireless Carrier – Detailed report of tickets per wireless carrier, per POP, per trouble code.
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Ticket – Detailed report of opened, closed and updated tickets.
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Ticket Report by Customer - Detailed report of tickets per company, per trouble code.
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Mean Time to Repair (MTTR) - MTTR of all actionable tickets.
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Service Level Agreement (SLA) Conformance – Detailed report of circuit metrics.
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Service/Customer Availability - Detailed report of Circuit and Network availability.
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Nex-Tech has developed a system we call NOCtion that simplifies Service Advisories / NOFAs for our customers.

Please list number of Service Advisories / NOFAs in a typical month This question requires a valid number format.
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