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AU Warranty Form

First details

We're sorry to hear you're having a problem with your product. Can you please fill out a few details and we'll sort it out for you ASAP.

1. Full name *This question is required.

2. Order Number *This question is required. (You can find this on your order confirmation email. Your order number will be between 6 & 8 characters and start with the number 3.) This question requires a valid number format.

3. Which product range are you having an issue with? *This question is required. Please select one of the following images.

Modern Sofa Range

Not Selected

Compact Sofa Range

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Coastal Sofa Range

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The Everyday Arm Chair

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The Timber Arm Chair

Not Selected

The Highback Armchair

Not Selected

Modern Sofa Model *This question is required.

Compact Sofa Model *This question is required.

Coastal Sofa Model *This question is required.

Everyday Arm Chair Model *This question is required.

Timber Arm Chair Model *This question is required.

High Back Arm Chair Model *This question is required.

4. What's the problem you've experienced? *This question is required.*If you're experiencing more than one fault, please select all that apply

I just got my product and it has missing or incorrect parts
I just got my product and the fabric has been cut, torn, frayed or is otherwise damaged
My product has arrived dirty or stained, or the finish has another colour issue
There is an assembly or alignment issue with my product

One of the components or the entire unit is damaged or broken
The fabric is balling or pilling
There is another issue that isn't listed here

5. Can you please give us some details about the problem? *This question is required.