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Key Issues 2021: Recalibrating for Resiliency


Show of hands: Who’s ready to put 2020 behind us?

And yet … as trying as the year has been, many have chosen to find a positive side, taking on the challenge to recalibrate for resiliency – in both their personal and professional lives – to thrive through the continuing pandemic and emerge better prepared for future crises.

As part of our ongoing research, in partnership with the Global Technology and Business Services Council, we have a few questions about your current thinking – how you are putting 2020 behind you and planning to develop resiliency in 2021 and beyond. In this context, what do you see as the market and your company’s priorities, challenges, and initiatives from a global sourcing perspective?

What’s in it for you?

We will share a complimentary version of the research results so you can understand market sentiments going into 2021, which will be useful for your own strategic and resiliency planning, including insights into issues such as:
  • Actual and potential impacts from the pandemic
  • Critical business model changes in the next couple of years
  • Resiliency planning for the future
  • Digital capabilities priorities
  • Top challenges and priorities

Survey time and access

The survey will take about 10 minutes to complete and does not require you to search out or collate any data; please simply use your best judgment in responding to the questions.

We anticipate that you will be able to complete the survey in one sitting, but if you are unable to do so, please click “Save and continue later” at the top right of the survey screen. You will receive an email with a unique link to finish the survey. When you are ready to continue, you can click the link, and the survey will resume where you left off. If you do not receive the email, please check your spam/junk mailbox.

Confidentiality pledge

We value your input and are committed to the confidentiality of your responses. We will only use your responses for aggregated analyses and will not disclose your answers or your identity in any form to any individual/organization or publicly.