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WIR Help Desk - Customer Satisfaction Survey, F-03046 (06/2022)

Thank you for contacting the Wisconsin Immunization Registry (WIR) Help Desk. Please complete this short survey to let us know how we did. Your feedback helps us improve the service we provide.

Your feedback is anonymous, but you do have the option to supply your name and contact information if you wish. Your name and contact information will only be used by an appropriate team lead or supervisor to follow up with you. Your name will not be shared with any help desk agent.

1. Was your issue resolved? *This question is required.

2. How would you rate the overall service for this request? *This question is required.

5 - Excellent	4 - Good	3 - Average	2 - Fair	1 - Poor
5 - Excellent	4 - Good	3 - Average	2 - Fair	1 - Poor

3. Please choose your level of agreement or disagreement with the following statements.

The staff member I interacted with: *This question is required.

Space Cell	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
Was courteous.	Was courteous.: Strongly agree	Was courteous.: Agree	Was courteous.: Neither agree nor disagree	Was courteous.: Disagree	Was courteous.: Strongly disagree
Was knowledgeable about my question(s) or concern(s).	Was knowledgeable about my question(s) or concern(s).: Strongly agree	Was knowledgeable about my question(s) or concern(s).: Agree	Was knowledgeable about my question(s) or concern(s).: Neither agree nor disagree	Was knowledgeable about my question(s) or concern(s).: Disagree	Was knowledgeable about my question(s) or concern(s).: Strongly disagree
Communicated in a way that was understandable.	Communicated in a way that was understandable.: Strongly agree	Communicated in a way that was understandable.: Agree	Communicated in a way that was understandable.: Neither agree nor disagree	Communicated in a way that was understandable.: Disagree	Communicated in a way that was understandable.: Strongly disagree