New Team Management and User Permissions System

Psst! If you have a SurveyGizmo account with multiple users, you’ll notice something different in the next few days: we’ve completely revamped the SurveyGizmo user management system.

Behind the scenes, our new user management system works very similarly to the old system – but on the front-end, we’ve added new features and completely revamped the user interface to give you much more control and make it easier to manage teams of users than ever before. Here’s a run-down of some of the changes:

Users, Teams & Roles


Under our new system, you have access to the same number of users and teams as you had previously. However, you’ll notice a few big changes when managing users:


The biggest change you’ll notice is a new feature: Roles. Roles are a specified set of user permissions that allow you to quickly give the correct level of access to a user. Want to allow someone to run survey reports, but not to create and launch surveys? Set their role to “Reporter” and you’re done. Want to limit someone’s role to testing surveys? It’s already built-in.

In addition to managing the default roles, you can also create as many custom roles as you need to meet your needs, and apply them to people across your organization.

We think roles will make it much easier to manage user access throughout your organization.

Team Managers

In addition to the global Account Adminstrator, we’ve also created a Team Manager position.

The Team Manager can access all surveys their team is working on, as well as manage user permissions for their team. This should make the Account Admin’s job a little easier, as they won’t be the only person who can give users additional access when needed.

Users can be on Multiple Teams

Users can now be placed on more than one team! This means that someone with a cross-team role in the “real world” can easily access surveys for all the teams they work with.

Other Team Management Changes

We’ve also made some tweaks to the interface to make it easier to manage your users:

  • Avatar Support – Users can now select avatars to represent them in the app. If your users wish to have custom avatars, they can associate a Gravatar account with their SurveyGizmo profile.
  • Screen Names – You can assign screen names to users to help you keep better track of them.
  • Team Names – Go ahead. Name your team anything you want. We’re cool with that.
  • Team Colors – Administrators can assign teams different colors, which will apply globally to help you more easily know what team a user or survey belongs to on first glance.

So when will this happen?

To see these new changes, all you have to do is login to your SurveyGizmo account. The new user management features will exist in all multi-user accounts beginning the morning of February 2nd, 2012.

The new user management system includes changes often requested by our users, so we’re excited to hear what you think! We think it’ll make it considerably easier to manage users in both small and large-scale organizations.

Want more information?

We’ve created an in-depth set of User Management System Tutorials to help you get going. Check them out for a detailed explanation of all the new features!

Join the Conversation
  • Bryce

    I have a slight problem. We used bogus email addresses for most of our approx. 85 user names. If I need to reset a password, it goes nowhere. Is there any way for the admin account to specify a password, rather than having it randomly generated? I really don’t want to put my colleagues through the trouble of changing their usernames, nor do I wish to recreate all those user names myself.


  • Hey, Bryce –

    No problem! You’ll need to follow this link and it should take you to the page you need to reset passwords:

    Please be warned – that link takes you back into the old user management system, so you’ll want to avoid changing anything on that screen besides the passwords – otherwise, a number of the changes you make may not update in the new system.

    If you need to change anything else after resetting the passwords, just click the New User Management System link at the top of the page to return to the new user system, where you can continue to manage teams, roles, etc. using the new interface.

    Hope this helps!