How Vertafore Maintains Customer Experience Excellence

Case Study Overview Meet Vertafore Vertafore, a Denver-based company with over 1,400 employees and multiple offices spread throughout the U.S. and Canada, develops insights cloud-based software and services for the insurance industry worldwide. For over 45 years, Vertafore has grown to provide services to approximately 20,000 insurance agencies, 1,000 carriers, and 50,000 insurance professionals. The…

How Creating Results Breaks The Mold of Traditional Market Research

The Problem As Creating Results repositioned from a real estate agency to a seniors-focused marketing firm, they needed to establish credibility as experts in this niche. A tool was needed that would enable Creating Results to go beyond traditional market research methodologies. The Results Creating Results’ Social, Silver Surfers survey reveals the truth about seniors’…

Faster, Higher Quality Market Research with SurveyGizmo [CASE STUDY]

Geodata Survey streamlines their international data collection and analysis workflows via SurveyGizmo. Geodata Survey provides strategic solutions that add value to their clients through the integration and application of consulting and advisory services with a multidisciplinary team of professionals able to meet the needs and demands of the business and institutional environment on the road…

Conducting Customer Feedback Research with a Single Tool [CASE STUDY]

Denver Food Group streamlines customer feedback research with SurveyGizmo. Denver Food Group (DFG) helps clients build the most craveable products in the world while remaining affordable. By combining culinary and research experience, DFG is able to give greater direction to Marketing and Product Development teams in the Food and Beverage Industry. With over 80 years…

Moving at the Speed of Customer Experiences [CASE STUDY]

The ASK LISTEN RETAIN program is a revolutionary online tool aimed at gauging customer satisfaction, building customer loyalty and enabling customer retention that works in combination with either telephone based customer satisfaction surveys and/or online surveys. The survey feedback empowers businesses in systematically gathering, analyzing, and using the information to enhance customer satisfaction and address…

Building Families Through Quality Data Collection [CASE STUDY]

Men Having Babies, Inc. is a nonprofit organization that was spun off in July 2012 from a program that ran at the NYC LGBT Center since 2005. The organization began as a peer support network for gay fathers and fathers-to-be, offering monthly workshops and annual seminars in New York. Over time, the organization grew and…

Ensuring Customer Satisfaction Through Non-Siloed Data [CASE STUDY]

Panopto uses survey data to ensure customer happiness and retention. Panopto’s mission is to help anyone share knowledge using video. Since 2007, the company has created software that enables businesses and universities to create searchable video presentations in minutes from any device. Privately-held, Panopto was founded by technology entrepreneurs and software design veterans at Carnegie…

Creating and Sustaining Workplace Happiness [CASE STUDY]

Choose People transforms company cultures, in turn increasing employee happiness and boosting the bottom-line, via data derived from administering 360°Company Culture Audits. Why Culture Matters If you’ve ever worked at a company with a toxic culture, then you know how draining it can be. A dark force begins to consume the office, energy and morale…

Above and Beyond [CASE STUDY]

DISH unlocks the power of SurveyGizmo to create incredible value across its business. DISH, through its subsidiaries, provides millions of pay-TV subscribers with the highest quality programming and technology, and the most choices at the best value. In order to streamline the efforts of various departments across the enterprise, the company has leveraged data solutions…

Perfecting the Craft [CASE STUDY]

New Belgium Brewing leverages data to concoct their award-winning brews. Have you ever wondered why that cold beer that you grab after a long day at the office or while hanging out with friends is so darn refreshing? Well, it may have been scientifically crafted to perfection — especially if it came from Fort Collins-based…