How to Use Customer Satisfaction Surveys the Right Way

Customer satisfaction surveys are the best way for businesses large and small to find out how customers really feel about products, services, and the shopping experience. But, unfortunately, not all companies use customer satisfaction surveys correctly. Instead of using survey data to identify areas of improvement for the entire organization, some companies use this same…

Sample Survey Questions: Customer Satisfaction Surveys

Every year, US companies lose an estimated $41 BILLION because a customer moves to a competitor after a negative customer experience (NewVoiceMedia). I can guarantee that your business has felt a portion of that $41 billion, whether you realize it or not. If you don’t already survey your customers, you need to start now. If…

Customer Spotlight – Etsy

Roxie Karpen is the market research manager at Etsy, the world-renowned ecommerce site for DIY’ers, and she was kind enough to take a few minutes from her very busy day of collecting and analyzing data to chat with me about some of their survey efforts. SG: So what is Etsy? I know a lot of us…

Net Promoter Score: The Gap Between Satisfaction and Loyalty

Hi everyone! I wanted to introduce you to the newest SurveyGizmo Survey Expert, Ryan Farmer. Ryan’s expertise is in customer feedback. He’s been helping grow small companies by using the information gained through customer feedback surveys for the past 6 years. Please welcome him to the SurveyGizmo Survey Expert Team! Now onto his first post….

SurveyGizmo Scores in Customer Satisfaction, Service, and Price

Boulder, CO — September 2, 2009 — SurveyGizmo, a leader in online survey software, received high marks in several categories in a recent survey of 801 market research professionals. The 2009 Market Research Supplier Report Card and Mid-Year Industry Update was conducted by MarketResearchCareers. SurveyGizmo had both the highest Overall Satisfaction score and the highest…