What’s The Secret to NPS Success? Time.

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. The previous posts in the series can be accessed via the following links: The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop…

Using Net Promoter Scores to Boost Customer Satisfaction and Loyalty

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. Here at SurveyGizmo, we practice what we preach. So with all of our recent discussion surrounding the importance of net promoter scores, you can bet your bottom…

Likert Scales and One Number Reporting

Last time I talked about reporting matrix data in “Discovering Different Ways to Report on Matrix or Table Data”. In that article, we found that a matrix of Likert scale questions is a useful survey question and we explored ways to report the resulting data. Now, we’ll look at what happens when we add another…

Net Promoter Score: The Gap Between Satisfaction and Loyalty

Hi everyone! I wanted to introduce you to the newest SurveyGizmo Survey Expert, Ryan Farmer. Ryan’s expertise is in customer feedback. He’s been helping grow small companies by using the information gained through customer feedback surveys for the past 6 years. Please welcome him to the SurveyGizmo Survey Expert Team! Now onto his first post….

Improve Your Brand: Know Your Net Promoter Score

Understanding what your customers are saying about you – the good and the bad – is important to any company. One of the easiest ways to gain this insight at a quick glance is to use the Net Promoter Score. What is a Net Promoter Score? The Net Promoter Score was created by Fred Reichheld,…