Don’t just hear from your customers – learn to delight them with SurveyGizmo
When done right, your Voice of the Customer (VoC) program can inform decisions across every aspect of your organization. Give your customers a voice, and they’ll help you build a truly customer-centric business – one that’s responsive to their needs and exceeds their expectations.
SurveyGizmo gives you everything you need to build a powerful VoC Program. With it, you can capture, analyze, and act on VoC feedback. Easily collect feedback from customers at every stage of their journey, then infuse it into everyday operations using the systems you already have in place.
With unmatched flexibility and a robust feature set, SurveyGizmo lets you ask the right questions at the right time. Customizable workflows, reports, and integrations allow data from your VoC efforts to feed initiatives across your business. SurveyGizmo is easy to implement too. The SurveyGizmo platform was voted the easiest to deploy by G2, with go-live times scoring 39% faster than the industry average.
Isn’t it time to improve your listening skills, act faster on insights, and elevate your business? To find out how SurveyGizmo can help you build a better Voice of the Customer program [CTA here].
Collect Context-Rich Feedback
With more than 40 question types and advanced survey logic, you’ll put the right survey in front of the right people at the right moments throughout the customer journey. From website popups to social to email, deliver a customized survey experience across all channels. Your customers will feel engaged, and the insights you gather can lead to real change across your organization.
Close the Loop Faster
SurveyGizmo’s advanced workflows, email triggers, and integrations help you close the loop quickly, elevating positive feedback while notifying the right people when negative feedback is received. And this translates into real value across the entire customer journey.
To breakdown silos and foster a culture of communication and collaboration, customer feedback needs to inform departments across your organization. However, not every employee needs access to all your data. With flexible security-based user, team, and role designations, you have complete control of who can build and edit collection mechanisms, modify workflows, and consume data. SurveyGizmo’s extensive security measures and privacy protocols also make it easy to be compliant with GDPR, HIPPA, PCI, and other security standards and regulations.
Visualize Your Data
SurveyGizmo’s data visualization capabilities allow you to filter and segment your data by market, customer, interaction point, and more. By putting a narrative to your data, all key stakeholders will understand what they’re seeing, and more importantly, how they can take action on it.
Integrate with Everyday Systems
SurveyGizmo helps you integrate feedback into the systems that already drive your business (such as Salesforce, Service Cloud, Microsoft Dynamics, Tableau, and HubSpot). Our open API allows you to build custom integrations, so you have unlimited flexibility in data movement. By integrating great feedback into core systems, you can immediately take action on the VoC feedback you receive.